Public bug reported: After an upgrade from 16.04 to 18.04 my printer stopped working. The printer is an Epson E360-dn. After printing a test page the I get the message Printing followed by Printing Stopped with the Printer's state message saying "Filter Failed". The printer is network attached.
This printer works fine from a Windows PC on the network and also works if I boot from an 18.04 live usb. It seems something broke or was carried forward in the upgrade process. I have posted to https://askubuntu.com/questions/1081885/printer- stopped-working-after-upgrade-16-04-to-18-04 with no help forthcoming. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: cups 2.2.7-1ubuntu2.1 ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18 Uname: Linux 4.15.0-36-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.4 Architecture: amd64 Date: Wed Oct 10 17:43:18 2018 InstallationDate: Installed on 2016-03-18 (935 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) Lpstat: device for Lexmark_Lexmark_International_Lexmark_E360dn: dnssd://Lexmark%20E360dn._ipp._tcp.local/?uuid=6bd76abb-9aa9-41ee-b582-12e3fecf735f Papersize: a4 PpdFiles: Lexmark_Lexmark_International_Lexmark_E360dn: Lexmark E360dn ProcEnviron: LANGUAGE=en_AU:en TERM=xterm-256color PATH=(custom, no user) LANG=en_AU.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic root=UUID=bcf0b349-99b2-425e-81da-0a9ca8ae1890 ro quiet splash vt.handoff=1 SourcePackage: cups UpgradeStatus: Upgraded to bionic on 2018-10-02 (7 days ago) dmi.bios.date: 01/03/2018 dmi.bios.vendor: Intel Corp. dmi.bios.version: SYSKLi35.86A.0065.2018.0103.1000 dmi.board.asset.tag: �]/� dmi.board.name: NUC6i5SYB dmi.board.vendor: Intel corporation dmi.board.version: H81131-502 dmi.chassis.type: 3 dmi.modalias: dmi:bvnIntelCorp.:bvrSYSKLi35.86A.0065.2018.0103.1000:bd01/03/2018:svn:pn:pvr:rvnIntelcorporation:rnNUC6i5SYB:rvrH81131-502:cvn:ct3:cvr: ** Affects: cups (Ubuntu) Importance: Undecided Status: New ** Tags: bionic ** Attachment added: "debugging steps from Wiki DebuggingPrintingProblems" https://bugs.launchpad.net/bugs/1797055/+attachment/5199405/+files/Debugging%20Printing%20after%20upgrade%20to%20Bionic.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1797055 Title: Working printer stops after upgrade to 18.04 Status in cups package in Ubuntu: New Bug description: After an upgrade from 16.04 to 18.04 my printer stopped working. The printer is an Epson E360-dn. After printing a test page the I get the message Printing followed by Printing Stopped with the Printer's state message saying "Filter Failed". The printer is network attached. This printer works fine from a Windows PC on the network and also works if I boot from an 18.04 live usb. It seems something broke or was carried forward in the upgrade process. I have posted to https://askubuntu.com/questions/1081885/printer- stopped-working-after-upgrade-16-04-to-18-04 with no help forthcoming. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: cups 2.2.7-1ubuntu2.1 ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18 Uname: Linux 4.15.0-36-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.4 Architecture: amd64 Date: Wed Oct 10 17:43:18 2018 InstallationDate: Installed on 2016-03-18 (935 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) Lpstat: device for Lexmark_Lexmark_International_Lexmark_E360dn: dnssd://Lexmark%20E360dn._ipp._tcp.local/?uuid=6bd76abb-9aa9-41ee-b582-12e3fecf735f Papersize: a4 PpdFiles: Lexmark_Lexmark_International_Lexmark_E360dn: Lexmark E360dn ProcEnviron: LANGUAGE=en_AU:en TERM=xterm-256color PATH=(custom, no user) LANG=en_AU.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic root=UUID=bcf0b349-99b2-425e-81da-0a9ca8ae1890 ro quiet splash vt.handoff=1 SourcePackage: cups UpgradeStatus: Upgraded to bionic on 2018-10-02 (7 days ago) dmi.bios.date: 01/03/2018 dmi.bios.vendor: Intel Corp. dmi.bios.version: SYSKLi35.86A.0065.2018.0103.1000 dmi.board.asset.tag: �]/� dmi.board.name: NUC6i5SYB dmi.board.vendor: Intel corporation dmi.board.version: H81131-502 dmi.chassis.type: 3 dmi.modalias: dmi:bvnIntelCorp.:bvrSYSKLi35.86A.0065.2018.0103.1000:bd01/03/2018:svn:pn:pvr:rvnIntelcorporation:rnNUC6i5SYB:rvrH81131-502:cvn:ct3:cvr: To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1797055/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
