[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-20 Thread JenniferHodgdon
Additional information: While debugging another issue on this same laptop (https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1214180) I installed and booted into the latest mainline kernel (labeled v3.11-rc6-saucy, following instructions on https://wiki.ubuntu.com/KernelMainlineBuilds This

[Desktop-packages] [Bug 1214148] [NEW] Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
Public bug reported: On my Toshiba Portege Z935-ST4N03 laptop, the display hotkeys and display brightness settings do not work at all. Symptoms: 1. When I use Fn F6 or Fn F7, I get a pop-up window that shows a light bulb and a slider, and the slider goes obediently up and down as I press F6/7.

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
lspci output: $ lspci 00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09) 00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09) 00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
I am now following the steps on https://wiki.ubuntu.com/Kernel/Debugging/Backlight The first step was to reboot with default Linux parameters. I had been using acpi-backlight=vendor. When I took that out and rebooted, the symptoms changed: the hotkeys no longer make the slider on the pop-up

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
3. sudo acpidump -o acpidump.txt ** Attachment added: acpidump.txt https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778480/+files/acpidump.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu.

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
4. acpixtract acpidump.txt This produces 4 files, which I'll attach... I guess you have to do each one as a separate comment. ** Attachment added: DSDT.dat https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778481/+files/DSDT.dat -- You received this bug notification

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
** Attachment added: SSDT1.dat https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778482/+files/SSDT1.dat -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1214148

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
2. grep -r . /proc/acpi acpi ** Attachment added: acpi https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778479/+files/acpi -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu.

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
** Attachment added: SSDT2.dat https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778491/+files/SSDT2.dat -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1214148

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
5. iasl -d DSDT.dat ** Attachment added: DSDT.dsl https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778509/+files/DSDT.dsl -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu.

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
** Attachment added: SSDT4.dat https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778498/+files/SSDT4.dat -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1214148

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
** Attachment added: SSDT3.dat https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778497/+files/SSDT3.dat -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1214148

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
6. sudo fwts fwts Note: the fwts file has pretty much nothing in it. I'm assuming what's wanted here is results.log. ** Attachment added: results.log https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778510/+files/results.log -- You received this bug notification

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
10. cat /proc/version version Linux version 3.8.0-27-generic (buildd@roseapple) (gcc version 4.7.3 (Ubuntu/Linaro 4.7.3-1ubuntu1) ) #40-Ubuntu SMP Tue Jul 9 00:17:05 UTC 2013 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
8. dmesg | grep 'ACPI: Video' video ** Attachment added: video https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778518/+files/video -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu.

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
7. sudo fwts method fwts_method Again, the fwts_method file has pretty much anything in it. You might want to update the instructions so that they say to clear out the results.log file and attach this instead of redirecting output to fwts/fwts_method for these two commands. ** Attachment added:

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
9. sudo dmidecode dmidecode.log ** Attachment added: dmidecode.log https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778519/+files/dmidecode.log -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
11. Rebooted with acpi_backlight=vendor (which had been my usual boot mode; symptoms noted in orginal report). 12. $ ls /sys/class/backlight vendorbacklight This reports: intel_backlight toshiba 13. As root: ls -la /sys/class/backlight/intel_backlight/ lslabacklight (attached) **

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
14. As root, I tried echo 8 /sys/class/backlight/intel_backlight/brightness Voila! Finally it is doing something. This made the screen almost too dim to see. echo 1000 /sys/class/backlight/intel_backlight/brightness This made the display usable again. The next step involves rebooting

[Desktop-packages] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
I have just rebooted with kernel parameter video.use_bios_initial_backlight=0 and it does not behave differently from the default boot parameters. So... I think I've finished following all of the steps in https://wiki.ubuntu.com/Kernel/Debugging/Backlight - I don't have a Thinkpad. - I checked