[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2019-01-24 Thread William.Yeung
Dear Till, Thank you very much for taking your time to help investigate this issue and providing us a method to continue the investigation even when you are so busy. We had tried to figure out the difference of convert into PostScript and no conversion to PostScript by the method you provide o

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2019-01-18 Thread William.Yeung
Dear Till, Thank you very much for taking your time to help investigate this issue and providing us a way to judge if "Ghostscript" causes the slowdown of "pdftops" even when you are so busy. If possible, can you do us a favor on the below investigation: We found that Ricoh PS driver does not sl

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2019-01-17 Thread William.Yeung
Dear Till, I'am very sorry to bother you again. But we have to ask you do me a favor to investigate why cups-filter(foomatic-rip) process takes more time, cause cups-filter(foomatic-rip)'s investigation is beyond our ability. We had investigate all printing related filter, and

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2019-01-04 Thread William.Yeung
Dear Till, Happy new year! I'am very sorry to bother you again. We are still working hard to looking for cause why Ubuntu 16.04 printing performance slowdown. Here are some information that may can be helpful for the investigation: We figure out that "foomatic-rip" is the key object which

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2018-12-27 Thread William.Yeung
Dear Till, I'am very sorry to bother you again. We are still working hard to looking for cause why Ubuntu 16.04 printing performance slowdown. We doing the investigation whether GhostScript slowdown the printing performance with GhostScript Developer. But they figure out that GhostScript af

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2018-12-04 Thread William.Yeung
Dear Till, I'am very sorry to bother you again. We are still working hard to looking for cause why Ubuntu 16.04 printing performance slowdown. We figure out that there are many cause may slowdown the print job. The other cause than OS may slowdown the print job, and we are working on t

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2018-11-15 Thread William.Yeung
Dear Till, Thanks for your investigation of this problem. Below are the information we found maybe helpful for the investigation: As we said before:"The phenomenon that print jobs slower in 16.04 is more obvious when printing many jobs in the same time." We figure out that the interval time

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2018-11-12 Thread William.Yeung
Dear, Our user have huge printing job to do in the next week(November 20). So, they are eagerly want to know that can we offer them an workaround(an fixed solution would be best) for this slowdown problem. We(RICOH printer driver developer) are still working hard to looking for an workaround to

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2018-11-09 Thread William.Yeung
Below are the information about this slowdown problem: 1.cups-filters version: Ubuntu 16.04:cups-filters 1.8.3-2ubuntu3.4 Ubuntu 14.04:cups-filters 1.0.52-0ubuntu1.7 2.Print file: Log_PrintFile_Drivers.zip/j9_5Page.pdf 3.CUPS error_log Log_PrintFile_Drivers.zip/error_log14.04 Log_PrintFile_Drive

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2018-11-07 Thread William.Yeung
We are reported that users(who are affect by this problem ) can't do their job normally. Such as, doctors' consulting speed are seriously delay by the medical diagnostic document printing speed. We(RICOH printer driver developer) are still working hard to looking for an workaround to make sure ou

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2018-11-07 Thread William.Yeung
** Package changed: ubuntu => cups (Ubuntu) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1801496 Title: Printing job in 16.04 is slower than in 14.04 Status in cups package in Ubuntu:

[Desktop-packages] [Bug 1801496] Re: Printing job in 16.04 is slower than in 14.04

2018-11-06 Thread William.Yeung
** Package changed: ghostscript (Ubuntu) => ubuntu -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to ghostscript in Ubuntu. https://bugs.launchpad.net/bugs/1801496 Title: Printing job in 16.04 is slower than in 14.04 Status in Ubuntu:

[Desktop-packages] [Bug 1801496] [NEW] Printing job in 16.04 is slower than in 14.04

2018-11-03 Thread William.Yeung
Public bug reported: Ubuntu 16.04LTS OS Version: 16.04.5 CUPS Version: 2.1.3 Ghostscript Version:9.25 (2018-09-13) Printing job in 16.04 is slower than in 14.04 We(RICOH printer driver developer) are report a problem from our printer users: I print file Ubuntu 14.04.5,

[Desktop-packages] [Bug 1800062] Re: Ghostscript command line: /usr/bin/gs :Unrecoverable error: undefined in .putdeviceprops

2018-10-29 Thread William.Yeung
Dear Till & Marc, Thanks very much for your correspondence so quickly. >Is this OK for you? It's great that you can provide a SRU(or security team provide a security regression fix). >What leads to the date November 12? We are asked to offer a workaround to our printer users before the

[Desktop-packages] [Bug 1800062] Re: Ghostscript command line: /usr/bin/gs :Unrecoverable error: undefined in .putdeviceprops

2018-10-28 Thread William.Yeung
Dear Till, We(RICOH printer driver developer) are still working hard to looking for an workaround to make sure our printer user can do their job normally before your(or ghostscript) official release. We appreciate that you can private it to us if you have one. By the way, can you offer u