I inserted 3 spaces into the return address field on each line to work
around it.

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1199460

Title:
  Printing a #10 envelope truncates return address

Status in cups package in Ubuntu:
  Confirmed

Bug description:
  This bug was first reported by me to Freedesktop (bug 37733)  because
  it only showed up when printing envelopes from LibreOffice writer.
  But we determined that it was apparently a bug in cups, not
  LibreOffice.

  Note:  it is definitely not a problem with printer margins.  In fact,
  I increased that setting, but it still truncated, only further from
  the edge.

  I believe the problem is that the printer needs to be set to a larger
  paper size for a #10 envelope; 9.5 inches vs 8.5. When I print to PDF,
  I can see both the envelope and the document, and the return address
  is truncated right about at the 8.5" edge of the document.  I've
  printed to the same printer using Windows, and noticed that it sets
  the printer to "legal"; in fact, I sometimes got annoyed that it would
  stop and prompt me to "Load legal" on the printer, and I would need to
  press the continue button, whereupon it would print the envelope with
  no problems.

  Printing to a PDF file prints normally, so I think that means the
  actual printer needs to be set.  The PDF file is the correct size, but
  even trying to print from it causes truncation unless it is printed to
  an 8.5 x 11 sheet of paper.

  I first discovered this problem a few years ago, I believe, but gave
  up trying to solve it.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: cups 1.5.3-0ubuntu8
  ProcVersionSignature: Ubuntu 3.2.0-49.75-generic 3.2.46
  Uname: Linux 3.2.0-49-generic x86_64
  ApportVersion: 2.0.1-0ubuntu17.3
  Architecture: amd64
  Date: Tue Jul  9 10:14:21 2013
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 
(20120817.1)
  Lpstat: device for Deskjet-6940-series: 
dnssd://Deskjet%206940%20series%20%5B8D699B%5D._pdl-datastream._tcp.local/
  MachineType: System manufacturer System Product Name
  MarkForUpload: True
  Papersize: letter
  PpdFiles: Deskjet-6940-series: HP Deskjet 6940 Series, hpcups 3.12.2
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-49-generic 
root=UUID=7dbc17ff-1769-46e6-9470-fe975fa71ed6 ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/19/2007
  dmi.bios.vendor: Phoenix Technologies, LTD
  dmi.bios.version: ASUS M2A-VM ACPI BIOS Revision 1604
  dmi.board.name: M2A-VM
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: 1.XX
  dmi.chassis.asset.tag: 123456789000
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnPhoenixTechnologies,LTD:bvrASUSM2A-VMACPIBIOSRevision1604:bd12/19/2007:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2A-VM:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1199460/+subscriptions

-- 
Mailing list: https://launchpad.net/~desktop-packages
Post to     : desktop-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~desktop-packages
More help   : https://help.launchpad.net/ListHelp

Reply via email to