Public bug reported: I got my wife a Canon SX610 HS camera for xmas. Alas, whenever she puts its SD card into our Ubuntu 16.04 computer to look at the pictures, she gets the error
Unable to access "209 GB Volume" Error mounting /dev/sdb2 at /media/zilf/902C022F2C021140: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1003,gid=1003" "/dev/sdb2" "/media/zilf/902C022F2C021140"' exited with non-zero exit status 14: Windows is hibernated, refused to mount. Failed to mount '/dev/sdb2': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option. Nautilus should do the mount readonly rather than throwing an error. (Yeah, she won't be able to delete photos, but at least she'd be able to see them.) (This is related to bug 1362840, but that one is really Windows; this is a camera.) ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: nautilus 1:3.18.4.is.3.14.3-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40 Uname: Linux 4.4.0-62-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 CurrentDesktop: Unity Date: Mon Feb 6 21:43:47 2017 GsettingsChanges: b'org.gnome.nautilus.window-state' b'geometry' b"'890x550+65+422'" InstallationDate: Installed on 2016-11-06 (92 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. SourcePackage: nautilus UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: nautilus (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to nautilus in Ubuntu. https://bugs.launchpad.net/bugs/1662418 Title: Can't view photos on SD card from Canon SX610 because "windows is hibernated"?! Status in nautilus package in Ubuntu: New Bug description: I got my wife a Canon SX610 HS camera for xmas. Alas, whenever she puts its SD card into our Ubuntu 16.04 computer to look at the pictures, she gets the error Unable to access "209 GB Volume" Error mounting /dev/sdb2 at /media/zilf/902C022F2C021140: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1003,gid=1003" "/dev/sdb2" "/media/zilf/902C022F2C021140"' exited with non-zero exit status 14: Windows is hibernated, refused to mount. Failed to mount '/dev/sdb2': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option. Nautilus should do the mount readonly rather than throwing an error. (Yeah, she won't be able to delete photos, but at least she'd be able to see them.) (This is related to bug 1362840, but that one is really Windows; this is a camera.) ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: nautilus 1:3.18.4.is.3.14.3-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40 Uname: Linux 4.4.0-62-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 CurrentDesktop: Unity Date: Mon Feb 6 21:43:47 2017 GsettingsChanges: b'org.gnome.nautilus.window-state' b'geometry' b"'890x550+65+422'" InstallationDate: Installed on 2016-11-06 (92 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. SourcePackage: nautilus UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/nautilus/+bug/1662418/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp