Thanks for your comments. This does not appear to be a bug report and we
are closing it. We appreciate the difficulties you are facing, but it
would make more sense to raise your question in the support tracker.
Please visit https://answers.launchpad.net/ubuntu/+addquestion

** Information type changed from Private Security to Public

** Changed in: firefox (Ubuntu)
       Status: New => Invalid

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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1695769

Title:
  computer was hacked and now I can't reset admin password and don't
  know what it was changed to!  I can't install or update any software.
  Please help.  Thank you.

Status in firefox package in Ubuntu:
  Invalid

Bug description:
  Hi Ubuntu,

  My computer was hacked and now I can't reset admin password and don't
  know what it was changed to!  I can't install or update any software
  because it asks for a password.

  Please help.  Thank you.

  Robin

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: firefox 53.0.3+build1-0ubuntu0.16.04.2
  ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62
  Uname: Linux 4.4.0-78-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.20.1-0ubuntu2.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  computer-user   1344 F.... pulseaudio
  BuildID: 20170524180630
  Channel: Unavailable
  CurrentDesktop: Unity
  Date: Sun Jun  4 15:34:32 2017
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  IncompatibleExtensions: Unavailable (corrupt or non-existant 
compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2016-11-10 (206 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 
(20160719)
  IpRoute:
   default via 192.168.1.1 dev enp3s0  proto static  metric 100 
   169.254.0.0/16 dev enp3s0  scope link  metric 1000 
   192.168.1.0/24 dev enp3s0  proto kernel  scope link  src 192.168.1.160  
metric 100
  IwConfig:
   lo        no wireless extensions.
   
   enp3s0    no wireless extensions.
  Locales: extensions.sqlite corrupt or missing
  PrefSources: prefs.js
  ProcEnviron:
   LANGUAGE=en_US
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  Profiles: Profile0 (Default) - LastVersion=53.0.3/20170524180630 (In use)
  RfKill:
   
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/26/2011
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 2.6.6
  dmi.board.name: 0RF705
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr2.6.6:bd06/26/2011:svnDellInc.:pnOptiPlex745:pvr:rvnDellInc.:rn0RF705:rvr:cvnDellInc.:ct3:cvr:
  dmi.product.name: OptiPlex 745
  dmi.sys.vendor: Dell Inc.

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