Thanks for your comments. This does not appear to be a bug report and we are closing it. We appreciate the difficulties you are facing, but it would make more sense to raise your question in the support tracker. Please visit https://answers.launchpad.net/ubuntu/+addquestion
** Information type changed from Private Security to Public ** Changed in: firefox (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1695769 Title: computer was hacked and now I can't reset admin password and don't know what it was changed to! I can't install or update any software. Please help. Thank you. Status in firefox package in Ubuntu: Invalid Bug description: Hi Ubuntu, My computer was hacked and now I can't reset admin password and don't know what it was changed to! I can't install or update any software because it asks for a password. Please help. Thank you. Robin ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: firefox 53.0.3+build1-0ubuntu0.16.04.2 ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62 Uname: Linux 4.4.0-78-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.1-0ubuntu2.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: computer-user 1344 F.... pulseaudio BuildID: 20170524180630 Channel: Unavailable CurrentDesktop: Unity Date: Sun Jun 4 15:34:32 2017 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2016-11-10 (206 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) IpRoute: default via 192.168.1.1 dev enp3s0 proto static metric 100 169.254.0.0/16 dev enp3s0 scope link metric 1000 192.168.1.0/24 dev enp3s0 proto kernel scope link src 192.168.1.160 metric 100 IwConfig: lo no wireless extensions. enp3s0 no wireless extensions. Locales: extensions.sqlite corrupt or missing PrefSources: prefs.js ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=53.0.3/20170524180630 (In use) RfKill: RunningIncompatibleAddons: False SourcePackage: firefox Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/26/2011 dmi.bios.vendor: Dell Inc. dmi.bios.version: 2.6.6 dmi.board.name: 0RF705 dmi.board.vendor: Dell Inc. dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr2.6.6:bd06/26/2011:svnDellInc.:pnOptiPlex745:pvr:rvnDellInc.:rn0RF705:rvr:cvnDellInc.:ct3:cvr: dmi.product.name: OptiPlex 745 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1695769/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp