Public bug reported:
Ubuntu 18.04 fresh install
Printer: Color Laserjet Pro MFP M477fdw
The printer suspends after 5 mins to save power.
Expected: A print request should wake the printer and print.
Actual: The printer queue goes on hold
Mitigation measures:
1) wake printer manually (from the display) + unpause queue -> does not print
2) wake printer manually + restart queue -> does not print
3) restart printer (WHY???) + unpause queue -> PRINTS !!!
This behaviour can be reproduced in 18.04 and does not exist in previous
versions of Ubuntu
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: hplip 3.17.10+repack0-5
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu May 3 08:30:01 2018
InstallationDate: Installed on 2018-04-30 (2 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lpstat: device for HP_Color_LaserJet_MFP_M477fdw:
hp:/net/HP_Color_LaserJet_MFP_M477fdw?ip=10.1.0.21
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 05ac:0273 Apple, Inc.
Bus 001 Device 002: ID 05ac:8290 Apple, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Apple Inc. MacBookPro12,1
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP_Color_LaserJet_MFP_M477fdw.ppd'] failed with exit code 2:
grep: /etc/cups/ppd/HP_Color_LaserJet_MFP_M477fdw.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/08/2017
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP121.88Z.0171.B00.1708080033
dmi.board.name: Mac-E43C1C25D4880AD6
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro12,1
dmi.chassis.type: 9
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-E43C1C25D4880AD6
dmi.modalias:
dmi:bvnAppleInc.:bvrMBP121.88Z.0171.B00.1708080033:bd08/08/2017:svnAppleInc.:pnMacBookPro12,1:pvr1.0:rvnAppleInc.:rnMac-E43C1C25D4880AD6:rvrMacBookPro12,1:cvnAppleInc.:ct9:cvrMac-E43C1C25D4880AD6:
dmi.product.family: MacBook Pro
dmi.product.name: MacBookPro12,1
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug bionic
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1768741
Title:
hplip does not wake up printer
Status in hplip package in Ubuntu:
New
Bug description:
Ubuntu 18.04 fresh install
Printer: Color Laserjet Pro MFP M477fdw
The printer suspends after 5 mins to save power.
Expected: A print request should wake the printer and print.
Actual: The printer queue goes on hold
Mitigation measures:
1) wake printer manually (from the display) + unpause queue -> does not print
2) wake printer manually + restart queue -> does not print
3) restart printer (WHY???) + unpause queue -> PRINTS !!!
This behaviour can be reproduced in 18.04 and does not exist in
previous versions of Ubuntu
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: hplip 3.17.10+repack0-5
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu May 3 08:30:01 2018
InstallationDate: Installed on 2018-04-30 (2 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lpstat: device for HP_Color_LaserJet_MFP_M477fdw:
hp:/net/HP_Color_LaserJet_MFP_M477fdw?ip=10.1.0.21
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 05ac:0273 Apple, Inc.
Bus 001 Device 002: ID 05ac:8290 Apple, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Apple Inc. MacBookPro12,1
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP_Color_LaserJet_MFP_M477fdw.ppd'] failed with exit code 2:
grep: /etc/cups/ppd/HP_Color_LaserJet_MFP_M477fdw.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/08/2017
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP121.88Z.0171.B00.1708080033
dmi.board.name: Mac-E43C1C25D4880AD6
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro12,1
dmi.chassis.type: 9
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-E43C1C25D4880AD6
dmi.modalias:
dmi:bvnAppleInc.:bvrMBP121.88Z.0171.B00.1708080033:bd08/08/2017:svnAppleInc.:pnMacBookPro12,1:pvr1.0:rvnAppleInc.:rnMac-E43C1C25D4880AD6:rvrMacBookPro12,1:cvnAppleInc.:ct9:cvrMac-E43C1C25D4880AD6:
dmi.product.family: MacBook Pro
dmi.product.name: MacBookPro12,1
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.
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