Public bug reported:
The crash isn't immediate, but reliably reproducible when using the
touchscreen to interact with multiple full-screen native steam games.
Typically happens within 30-120 minutes of normal use. (Same games don't
crash at all if the touchscreen is not used.) I've reproduced the issue
many times. Also seems to affect other full-screen applications such as
the default video player (reproduced once).
Typically right before the crash the reaction to touch input will become
somewhat strange (touches seem to register, but the full-screen
application doesn't respond as expected, for example moving the cursor
but not actually performing the "tap" action).
# lsb_release -rd
Description: Ubuntu 19.10
Release: 19.10
# apt-cache policy gnome-shell
gnome-shell:
Installed: 3.34.1+git20191024-1ubuntu1~19.10.1
Candidate: 3.34.1+git20191024-1ubuntu1~19.10.1
Version table:
*** 3.34.1+git20191024-1ubuntu1~19.10.1 500
500 http://archive.ubuntu.com/ubuntu eoan-updates/main amd64 Packages
100 /var/lib/dpkg/status
3.34.1-1ubuntu1 500
500 http://archive.ubuntu.com/ubuntu eoan/main amd64 Packages
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-shell 3.34.1+git20191024-1ubuntu1~19.10.1
ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
Uname: Linux 5.3.0-26-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun Jan 26 12:36:19 2020
DisplayManager: gdm3
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
RelatedPackageVersions: mutter-common 3.34.1+git20191107-1ubuntu1~19.10.1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
mtime.conffile..etc.apport.crashdb.conf: 2020-01-25T22:33:07.611081
** Affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug eoan
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https://bugs.launchpad.net/bugs/1860907
Title:
gnome-shell crashes when using touchscreen
Status in gnome-shell package in Ubuntu:
New
Bug description:
The crash isn't immediate, but reliably reproducible when using the
touchscreen to interact with multiple full-screen native steam games.
Typically happens within 30-120 minutes of normal use. (Same games
don't crash at all if the touchscreen is not used.) I've reproduced
the issue many times. Also seems to affect other full-screen
applications such as the default video player (reproduced once).
Typically right before the crash the reaction to touch input will
become somewhat strange (touches seem to register, but the full-screen
application doesn't respond as expected, for example moving the cursor
but not actually performing the "tap" action).
# lsb_release -rd
Description: Ubuntu 19.10
Release: 19.10
# apt-cache policy gnome-shell
gnome-shell:
Installed: 3.34.1+git20191024-1ubuntu1~19.10.1
Candidate: 3.34.1+git20191024-1ubuntu1~19.10.1
Version table:
*** 3.34.1+git20191024-1ubuntu1~19.10.1 500
500 http://archive.ubuntu.com/ubuntu eoan-updates/main amd64 Packages
100 /var/lib/dpkg/status
3.34.1-1ubuntu1 500
500 http://archive.ubuntu.com/ubuntu eoan/main amd64 Packages
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-shell 3.34.1+git20191024-1ubuntu1~19.10.1
ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
Uname: Linux 5.3.0-26-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun Jan 26 12:36:19 2020
DisplayManager: gdm3
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
RelatedPackageVersions: mutter-common 3.34.1+git20191107-1ubuntu1~19.10.1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
mtime.conffile..etc.apport.crashdb.conf: 2020-01-25T22:33:07.611081
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1860907/+subscriptions
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