Public bug reported:
Starting from Ubuntu 20.04 (tested Xubuntu and Ubuntu MATE), there is no
sound output when you plug an earphone/headset. The built-in speakers,
on the other hand, are working properly. This is a laptop, Dell Inspiron
11 3162.
I checked volume levels with alsamixer, I played with the device
selection in the Pulseaudio mixer application, but nothing worked. I
also tested Firefox (playing a YouTube video) and system sounds. None of
them worked. The audio test made by apport-bug played no sound through
the earphone.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dsilva 3990 F.... pulseaudio
dsilva 4791 F.... alsamixer
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
Date: Sun Apr 26 18:12:06 2020
InstallationDate: Installed on 2020-04-24 (2 days ago)
InstallationMedia: Xubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dsilva 3990 F.... pulseaudio
dsilva 4791 F.... alsamixer
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [Inspiron 11-3162, Realtek ALC3234, Black Headphone Out, Front] No sound
at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/31/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.0
dmi.board.name: 0NM68T
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvr2.4.0:bd01/31/2018:svnDellInc.:pnInspiron11-3162:pvr2.4.0:rvnDellInc.:rn0NM68T:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Inspiron 11-3162
dmi.product.sku: 0725
dmi.product.version: 2.4.0
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
** Summary changed:
- No sound output from earphones
+ [Inspiron 11-3162, Realtek ALC3234, Black Headphone Out, Front] No sound
output from earphones
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1875249
Title:
[Inspiron 11-3162, Realtek ALC3234, Black Headphone Out, Front] No
sound output from earphones
Status in alsa-driver package in Ubuntu:
New
Bug description:
Starting from Ubuntu 20.04 (tested Xubuntu and Ubuntu MATE), there is
no sound output when you plug an earphone/headset. The built-in
speakers, on the other hand, are working properly. This is a laptop,
Dell Inspiron 11 3162.
I checked volume levels with alsamixer, I played with the device
selection in the Pulseaudio mixer application, but nothing worked. I
also tested Firefox (playing a YouTube video) and system sounds. None
of them worked. The audio test made by apport-bug played no sound
through the earphone.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dsilva 3990 F.... pulseaudio
dsilva 4791 F.... alsamixer
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
Date: Sun Apr 26 18:12:06 2020
InstallationDate: Installed on 2020-04-24 (2 days ago)
InstallationMedia: Xubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dsilva 3990 F.... pulseaudio
dsilva 4791 F.... alsamixer
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [Inspiron 11-3162, Realtek ALC3234, Black Headphone Out, Front] No
sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/31/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.0
dmi.board.name: 0NM68T
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvr2.4.0:bd01/31/2018:svnDellInc.:pnInspiron11-3162:pvr2.4.0:rvnDellInc.:rn0NM68T:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Inspiron 11-3162
dmi.product.sku: 0725
dmi.product.version: 2.4.0
dmi.sys.vendor: Dell Inc.
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