Public bug reported:
i use ubuntu 20.04 in dual boot mood with windows 10. my laptop is hp probook
350 G1
my laptop built in speakers works correctly but when i plug in my headphone
there is no sound
would you please provide me a solution to hear sounds from my headphones?
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.8.0-50.56~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-50-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: iman 1651 F.... pulseaudio
/dev/snd/controlC1: iman 1651 F.... pulseaudio
/dev/snd/pcmC1D0c: iman 1651 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 18 14:49:18 2021
InstallationDate: Installed on 2020-05-27 (325 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: iman 1651 F.... pulseaudio
/dev/snd/controlC1: iman 1651 F.... pulseaudio
/dev/snd/pcmC1D0c: iman 1651 F...m pulseaudio
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: No sound at all
Title: [HP 350 G1, IDT 92HD95, Black Headphone Out, Right] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/04/2016
dmi.bios.release: 15.22
dmi.bios.vendor: Insyde
dmi.bios.version: F.16
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 21B8
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 46.20
dmi.chassis.asset.tag: 5CG420FPHC
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 70.32
dmi.modalias:
dmi:bvnInsyde:bvrF.16:bd08/04/2016:br15.22:efr70.32:svnHewlett-Packard:pnHP350G1:pvr0998100000000010000600007:rvnHewlett-Packard:rn21B8:rvrKBCVersion46.20:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5336AN G=N L=CON B=HP S=242
dmi.product.name: HP 350 G1
dmi.product.sku: J4R60ES#ABV
dmi.product.version: 0998100000000010000600007
dmi.sys.vendor: Hewlett-Packard
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1924906
Title:
[HP 350 G1, IDT 92HD95, Black Headphone Out, Right] No sound at all
Status in alsa-driver package in Ubuntu:
New
Bug description:
i use ubuntu 20.04 in dual boot mood with windows 10. my laptop is hp probook
350 G1
my laptop built in speakers works correctly but when i plug in my headphone
there is no sound
would you please provide me a solution to hear sounds from my headphones?
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.8.0-50.56~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-50-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: iman 1651 F.... pulseaudio
/dev/snd/controlC1: iman 1651 F.... pulseaudio
/dev/snd/pcmC1D0c: iman 1651 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 18 14:49:18 2021
InstallationDate: Installed on 2020-05-27 (325 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: iman 1651 F.... pulseaudio
/dev/snd/controlC1: iman 1651 F.... pulseaudio
/dev/snd/pcmC1D0c: iman 1651 F...m pulseaudio
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: No sound at all
Title: [HP 350 G1, IDT 92HD95, Black Headphone Out, Right] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/04/2016
dmi.bios.release: 15.22
dmi.bios.vendor: Insyde
dmi.bios.version: F.16
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 21B8
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 46.20
dmi.chassis.asset.tag: 5CG420FPHC
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 70.32
dmi.modalias:
dmi:bvnInsyde:bvrF.16:bd08/04/2016:br15.22:efr70.32:svnHewlett-Packard:pnHP350G1:pvr0998100000000010000600007:rvnHewlett-Packard:rn21B8:rvrKBCVersion46.20:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5336AN G=N L=CON B=HP S=242
dmi.product.name: HP 350 G1
dmi.product.sku: J4R60ES#ABV
dmi.product.version: 0998100000000010000600007
dmi.sys.vendor: Hewlett-Packard
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