Public bug reported:
I am not sure when exactly this started. I feel like it was around FF
v99.
System is always on. 2 user accounts (mine, wife's). We keep the desktop
sessions logged-in, just switch between accounts whenever needed.
Firefox stays open since it's heavily used. When an active session is
unlocked or switched to after being unused for several hours (not
rigorously measured but I'd say more than 6-8 hours), we observe the
following behavior in Firefox:
* Gmail tab will show a message at the top of the page along the lines of
"encountered a problem, retrying in 3:00" with the timer counting down
* For the first 10-20s, clicking on another tab will have no effect - FF
doesn't switch to the tab
* From 20s to between 1-2 minutes:
- Switching tabs will work albeit slowly.
- Reloading an existing tab does nothing except cause the side-to-side
loading indicator on the tab to cycle
- I am able to open a new tab via ctrl-T
- I can enter a URL into a new tab, but the site doesn't load. The loading
indicator cycles in the tab title.
- I cannot open about:performance to troubleshoot
After some period of time, as short as 30-40s and as long as 2 minutes,
FF becomes usable again. Sites can be loaded/reloaded, etc.
What I have tried, but has not resolved the issue:
* Restart FF in troubleshooting mode
* Upgrade to new releases as they are available in the package manager
* Run in non-troubleshooting mode but with all extensions removed
* Refresh the browser
* Set browser.tabs.unloadOnLowMemory = false
* rm -rf ~/.mozilla and start with a fresh profile
Workaround: killall -9 firefox, then relaunch firefox
Again, this seems to have started suddenly at some point possibly around
the v99 timeframe. Prior to that, I did not observe this problem.
Hardware, and to the best of my knowledge the usage habits of the 2
users, have not changed in quite some time.
I've attached the output of a "vmstat 1" command that I launched when I
unlocked a session that was idle for approximately 40h, before
interacting with the existing firefox session. The firefox issue
manifested for about 1min 20s. Once firefox became usable, I stopped the
vmstat command.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: firefox 104.0+build3-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.4.0-124.140-generic 5.4.195
Uname: Linux 5.4.0-124-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tyr 743015 F.... pulseaudio
/dev/snd/controlC1: tyr 743015 F.... pulseaudio
BuildID: 20220818191623
CasperMD5CheckResult: skip
Channel: Unavailable
CurrentDesktop: XFCE
Date: Thu Sep 15 18:38:25 2022
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini
or extensions.sqlite)
InstallationDate: Installed on 2016-01-05 (2444 days ago)
InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
IpRoute:
default via 192.168.1.1 dev eth0 proto static metric 100
192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100 metric 100
Locales: extensions.sqlite corrupt or missing
PrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/firefox/omni.ja:greprefs.js:302
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=104.0/20220818191623 (In use)
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to focal on 2021-02-04 (588 days ago)
dmi.bios.date: 11/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2801
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr2801:bd11/11/2015:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-A:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: ASUS MB
dmi.product.name: All Series
dmi.product.sku: All
dmi.product.version: System Version
dmi.sys.vendor: ASUS
** Affects: firefox (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
** Attachment added: "firefox-vmstat.out"
https://bugs.launchpad.net/bugs/1989821/+attachment/5616215/+files/firefox-vmstat.out
** Summary changed:
- Firefox hangs, unable to reload tabs after switching to session that was idle
for several hours
+ Firefox hangs, unable to reload tabs for up to 2min after switching to
session that was idle for several hours
** Description changed:
I am not sure when exactly this started. I feel like it was around FF
v99.
System is always on. 2 user accounts (mine, wife's). We keep the desktop
sessions logged-in, just switch between accounts whenever needed.
Firefox stays open since it's heavily used. When an active session is
unlocked or switched to after being unused for several hours (not
rigorously measured but I'd say more than 6-8 hours), we observe the
following behavior in Firefox:
* Gmail tab will show a message at the top of the page along the lines of
"encountered a problem, retrying in 3:00" with the timer counting down
* For the first 10-20s, clicking on another tab will have no effect - FF
doesn't switch to the tab
- * From 20s to between 1-2 minutes:
- - Switching tabs will work albeit slowly.
- - Reloading an existing tab does nothing except cause the side-to-side
loading indicator on the tab to cycle
- - I am able to open a new tab via ctrl-T
- - I can enter a URL into a new tab, but the site doesn't load. The loading
indicator cycles in the tab title.
- - I cannot open about:performance to troubleshoot
+ * From 20s to between 1-2 minutes:
+ - Switching tabs will work albeit slowly.
+ - Reloading an existing tab does nothing except cause the side-to-side
loading indicator on the tab to cycle
+ - I am able to open a new tab via ctrl-T
+ - I can enter a URL into a new tab, but the site doesn't load. The loading
indicator cycles in the tab title.
+ - I cannot open about:performance to troubleshoot
After some period of time, as short as 30-40s and as long as 2 minutes,
FF becomes usable again. Sites can be loaded/reloaded, etc.
What I have tried, but has not resolved the issue:
* Restart FF in troubleshooting mode
* Upgrade to new releases as they are available in the package manager
* Run in non-troubleshooting mode but with all extensions removed
* Refresh the browser
* Set browser.tabs.unloadOnLowMemory = false
* rm -rf ~/.mozilla and start with a fresh profile
Workaround: killall -9 firefox, then relaunch firefox
Again, this seems to have started suddenly at some point possibly around
the v99 timeframe. Prior to that, I did not observe this problem.
Hardware, and to the best of my knowledge the usage habits of the 2
users, have not changed in quite some time.
I've attached the output of a "vmstat 1" command that I launched when I
unlocked a session that was idle for approximately 40h, before
- interacting with the existing firefox session.
+ interacting with the existing firefox session. The firefox issue
+ manifested for about 1min 20s. Once firefox became usable, I stopped the
+ vmstat command.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: firefox 104.0+build3-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.4.0-124.140-generic 5.4.195
Uname: Linux 5.4.0-124-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: tyr 743015 F.... pulseaudio
- /dev/snd/controlC1: tyr 743015 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: tyr 743015 F.... pulseaudio
+ /dev/snd/controlC1: tyr 743015 F.... pulseaudio
BuildID: 20220818191623
CasperMD5CheckResult: skip
Channel: Unavailable
CurrentDesktop: XFCE
Date: Thu Sep 15 18:38:25 2022
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
- # interfaces(5) file used by ifup(8) and ifdown(8)
- auto lo
- iface lo inet loopback
+ # interfaces(5) file used by ifup(8) and ifdown(8)
+ auto lo
+ iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-01-05 (2444 days ago)
InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
IpRoute:
- default via 192.168.1.1 dev eth0 proto static metric 100
- 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100 metric 100
+ default via 192.168.1.1 dev eth0 proto static metric 100
+ 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100 metric 100
Locales: extensions.sqlite corrupt or missing
PrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/firefox/omni.ja:greprefs.js:302
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=104.0/20220818191623 (In use)
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to focal on 2021-02-04 (588 days ago)
dmi.bios.date: 11/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2801
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr2801:bd11/11/2015:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-A:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: ASUS MB
dmi.product.name: All Series
dmi.product.sku: All
dmi.product.version: System Version
dmi.sys.vendor: ASUS
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/1989821
Title:
Firefox hangs, unable to reload tabs for up to 2min after switching to
session that was idle for several hours
Status in firefox package in Ubuntu:
New
Bug description:
I am not sure when exactly this started. I feel like it was around FF
v99.
System is always on. 2 user accounts (mine, wife's). We keep the
desktop sessions logged-in, just switch between accounts whenever
needed. Firefox stays open since it's heavily used. When an active
session is unlocked or switched to after being unused for several
hours (not rigorously measured but I'd say more than 6-8 hours), we
observe the following behavior in Firefox:
* Gmail tab will show a message at the top of the page along the lines of
"encountered a problem, retrying in 3:00" with the timer counting down
* For the first 10-20s, clicking on another tab will have no effect - FF
doesn't switch to the tab
* From 20s to between 1-2 minutes:
- Switching tabs will work albeit slowly.
- Reloading an existing tab does nothing except cause the side-to-side
loading indicator on the tab to cycle
- I am able to open a new tab via ctrl-T
- I can enter a URL into a new tab, but the site doesn't load. The loading
indicator cycles in the tab title.
- I cannot open about:performance to troubleshoot
After some period of time, as short as 30-40s and as long as 2
minutes, FF becomes usable again. Sites can be loaded/reloaded, etc.
What I have tried, but has not resolved the issue:
* Restart FF in troubleshooting mode
* Upgrade to new releases as they are available in the package manager
* Run in non-troubleshooting mode but with all extensions removed
* Refresh the browser
* Set browser.tabs.unloadOnLowMemory = false
* rm -rf ~/.mozilla and start with a fresh profile
Workaround: killall -9 firefox, then relaunch firefox
Again, this seems to have started suddenly at some point possibly
around the v99 timeframe. Prior to that, I did not observe this
problem. Hardware, and to the best of my knowledge the usage habits of
the 2 users, have not changed in quite some time.
I've attached the output of a "vmstat 1" command that I launched when
I unlocked a session that was idle for approximately 40h, before
interacting with the existing firefox session. The firefox issue
manifested for about 1min 20s. Once firefox became usable, I stopped
the vmstat command.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: firefox 104.0+build3-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.4.0-124.140-generic 5.4.195
Uname: Linux 5.4.0-124-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tyr 743015 F.... pulseaudio
/dev/snd/controlC1: tyr 743015 F.... pulseaudio
BuildID: 20220818191623
CasperMD5CheckResult: skip
Channel: Unavailable
CurrentDesktop: XFCE
Date: Thu Sep 15 18:38:25 2022
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-01-05 (2444 days ago)
InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
IpRoute:
default via 192.168.1.1 dev eth0 proto static metric 100
192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100 metric 100
Locales: extensions.sqlite corrupt or missing
PrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/firefox/omni.ja:greprefs.js:302
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=104.0/20220818191623 (In use)
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to focal on 2021-02-04 (588 days ago)
dmi.bios.date: 11/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2801
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr2801:bd11/11/2015:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-A:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: ASUS MB
dmi.product.name: All Series
dmi.product.sku: All
dmi.product.version: System Version
dmi.sys.vendor: ASUS
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