I am in the process of converting my CRM folder to ver4.0. It uses a ticket number to do a auto reply, and tracking. in ofbiz version 4.0, I want to use the original request id as the ticket number for tracking. I also want to add a request type Order Query. when this is selected the Orders for this email is attached to the request. https://localhost:8443/ordermgr/control/ViewRequest (you have to created a request for this to show) and then populate the request Items with any orders from this email adddress that is currently open or last one ordered.
as a side note when the email first comes in through a communication event, it is matched and assigned the Order query type for a request. any thoughts.