Hi Mateo,
Many thanks for sharing your customizations for OTRS! Community contribution
is really valuable for the project, and is important in order to grow more
and more features.
The 'standard' way of proposing new functionality to OTRS is to raise a bug
report at http://bugs.otrs.org with attached your new and/or patched files,
together with a description of what it should do and how it works,
preferably with a few screenshots as well. We will then review your
submission and see if we find it useful, and if we can integrate it in one
of the upcoming releases.
Cutting and pasting code is of course not a problem, just as long as the
comments still make sense and the code is as good as possible. We usually
run perlcritic on our code, which is a way to check your work against the
recommendations made in Damian Conway's "Perl Best Practices" book, and
perlcritic -4 My/File.pm should not give warnings anymore. For more info on
perlcritic, check http://search.cpan.org/dist/Perl-Critic/
If you're not a very experienced OTRS coder, and/or not very experienced
Perl developer, please still contribute. The only problem is that the
integration process takes a bit more time if the code is not 100% great, so
you'll have to bear with us a little longer before your code makes it to the
CVS repositories.
In the occasion you'd have any questions on coding, OTRS, or whatever,
please just let us now here on the dev mailing list, or drop me a line.
Kindest regards,
--
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT
ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at
booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
--------------------------------------------------
From: "Matteo" <mbrancale...@voismart.it>
Sent: Tuesday, December 29, 2009 5:37 PM
To: <dev@otrs.org>
Subject: [dev] ITSM: linking CustomerUser to CI Object
Hi all,
I've developed an extension to otrs::itsm (1.3)
which permit to link CI objects to CustomerUser Object.
I've also added a small module called "AgentCustomerUser"
which permit to search the CustomerUsers and see the data
in readonly format, along with the linked CI object.
This was needed in our scenario in order to have a quick
overview of the CI items belonging to a specific customer.
The code is far from being perfect and need a lot
of cleanup (I started from other modules and cut & pasted
a lot).
There's only 1 small addition to ITSMCore.xml, all the rest
are new files.
Now, I would like to see it inserted into standard OTRS::ISTM,
if the dev team is interested into :)
what is the best way to approve it and include to mainstream?
regards,
matteo.
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