Hi Hugh,
Well obviously the iPhone app uses JSON to create tickets. Also, I've
just worked on a project where we used a similar handle but then for the
customer interface.
The thing that would be easiest to fix is that you don't have a history
type defined for 'WebRequestAgent'.
Do you have
Mike:
For the sake of clarity, there are two bits of code here. I'm using a
simplified script now to reproduce/isolate the issue. This avoids the
WebRequestAgent message (which I'll have our developer correct).
This log entry is from my simplified test harness. It exhibits the same
issue, the
Mike:
I've put together a clean code sample now, no errors in the OTRS log other
than the missing article.
Do you have a TicketCreate notification configured at the client you
mentioned? If so, and if it was working, were you locking the ticket or
using some other device to keep the
