Hi Iosif,
The AGENT ARTICLE is simply documented as the last article the agent
saved in the ticket. Whether this is internal or external does not
matter.
I know organisations that use 'internal notes' to close the ticket and
set up an event based notifications to push these notes out to
customers.
Hi Suneel,
On Thu, Sep 24, 2015 at 8:23 AM, mvs babu wrote:
>
> I am new to OTRS dev and we are using OTRS4. Please help me where can we get
> python REST API client.
You could take a look at https://github.com/ewsterrenburg/python-otrs
--
Michiel
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