Re: [dev] Privacy bug leads to internal notes being sent to customers. Confirmation?

Michiel, thanks for the reply. I understand that the tag is currently used as is and so it could be a problem if it chances. Even so, I believe there's a strong argument for incoherence/bug with the way it works now. A notification that is designed to be recorded in history as

[dev] Privacy bug leads to internal notes being sent to customers. Confirmation?

Hi, I use OTRS 3.3.7 but from what I saw on github the problem is also present in 4.x. Problem: When an event notification (ADMIN->Notifications (Event)) with in its text is fired, if the latest article added by an agent is an internal note, then the body of the generated