* Hi * *We have immediate **IT Operations Engineer* * position available at Chicago location, Please check below detailed Job Jd, if you have any matching consultant available please share resume ASAP.* *Job Title:* IT Operations Engineer *Start Date:* ASAP *Duration:* 1 year with the option to extend (indefinite contract) *Interview Process:* phone interview, then personal interview *General Summary: * Our client is looking for an IT Operations Engineer to join the IT Operations team for their Americas division. The IT Operations Team is the team that is responsible for the collaboration and communication of multiple IT teams, business units, key executive stakeholders, and other departments as needed. The client is looking for a candidate who has spent 5 or more years in a technical infrastructure role within a server, network, messaging, or desktop engineering environment. The consultant will work with other Technical Architects, Project Managers, Vendors, Functional Architects to resolve issues or help with change management processes. *Requirements:* - Manages exceptions to deployments, installs and scheduled upgrades. Escalates to Technical & Application Management as required. - Should have advanced knowledge of incident response within enterprise environments consisting of Windows and Macintosh operating systems, embedded systems, networking devices and Linux/UNIX. - Must have excellent written, communication and verbal skills to assist with communications with other teams and writing executive summaries based on work output. - Ability to work with and translate complex scenarios into a simplistic manner for non-technical resources (General Counsel, Project Management, etc.). - Project management and delivery skills desired. - Requires operational knowledge of firewalls, routers, switches, messaging systems, various commonly used operating systems (Windows, Linux, UNIX), common attack tools, and vulnerability detection/management tools. - Strong background in security incident response, vulnerability management, system operations and application operations a plus. Candidates should have a strong proficiency in written and spoken English. * Incident Management:* *Critical Response Team* - Critical Incident Management Support. Operates bridge calls assembling appropriate support personnel in response to critical/major outage. - Ensures consistency of process and good practice in execution of critical/major incidents. - Instruments the record keeping of events and timeline in the system of record. - Maintains focus of incident bridge calls on service restoration. Identifies single Incident Manager. - Inquiries to ensure the appropriate level of hierarchical and functional escalation occur timely and to appropriate audiences. * Resolution/Hardware Break-Fix* - Drive the restoration of normal service operation as quickly as possible and minimize the adverse impact on business operations in the case of a failure or reduction in quality to an IT service. Log, prioritize, diagnose, escalate, and/or resolve incidents. Communicate impact, work-around procedure, incremental updates on status, and resolution to business users, clients, and other IT organizations. - Engages vendors and suppliers as required in the remediation of break/fix issues. Coordinates vendor activities, timing in accordance with agreed maintenance windows and communications. Attains appropriate authorization for vendor engagements outside of agreed maintenance windows. *Request Fulfillment* - Provide a channel for users to request and receive standard services. Fulfill standard requests relating to operations. Reset, recycle, start/stop services, and execute procedures, jobs, and tasks as directed by the requestor. - Handle inquiries and issues from business units relating to IT Infrastructure Operations, service availability, and performance. Triage those requiring escalation handling transfer as appropriate. Best Regards Best Regards Krishna Staffing Manager Wininfosys 700 Nicholas Blvd, STE 105 Elk Grove Village, IL 60007 Ph: 847 621 7306--Ext-302: Fax: 1866 285 6985 E-mail: kris...@wininfosys.com www.wininfosys.com -- You received this message because you are subscribed to the Google Groups "Hot List" group. To unsubscribe from this group and stop receiving emails from it, send an email to directclienteq+unsubscr...@googlegroups.com. To post to this group, send email to directclienteq@googlegroups.com. Visit this group at https://groups.google.com/group/directclienteq. For more options, visit https://groups.google.com/d/optout.
