*Job Title: Technical Consultant(Mainframe Prod Support)* *Location: Atlanta, GA*
*Duration: 6 Months * *Overview:* Technical Consultant is primarily responsible for providing technical system knowledge and assistance for simple to moderately simple issues focused around an assigned business area. In particular this role conducts triage support for failed test cases and helps in managing a list of Production tickets. This role also contributes to the organization's performance by working with other knowledgeable experts to help customers to understand the product functionality and providing technical support assistance, defect fix reviews, and to assist in proposing solutions in a timely manner in order for customers to meet their business goals. *Responsibilities:* Analyze business, generate requirements and production support for *CXT *(clinical editing software). *Essential Roles and Responsibilities:* · Works with vendors to prioritize simple/moderately simple production tickets based on impact to customer in order to assist in providing solutions in a timely manner. · Provides assistance in triage support for any production and testing tickets related to the assigned business area applications in order to remove defects pre-production and ensure the application will work according to the requirements. · Provides system support to test teams and customers for assigned business area regarding system functionality. · Performs operations support responsibilities (as applicable) · Supports more advanced individual in implementing workarounds and short term solutions so customer can continue their business activities without interruption while issues are being resolved. · Assists with technical impact analysis on enhancement projects to product and project teams. · Generates daily defect reports to higher management. · Assists in providing support for assigned business area new patch deployments and batch configurations. · Configures applicable applications as appropriate to run jobs for each Plan. · Assists in developing test plans and test scenarios to make sure that new release or patch is meeting all requirements and there is no critical impact on customer. · Assists in reviewing efixes received daily from Vendors for defect tickets so these can be deployed and ready to test on time. · Creates CSRs for defect fixes from Vendors. *Additional Roles and Responsibilities:* · Assists in defining work flow or process flows within the department in order to streamline and increase efficiencies. *Qualifications:* · Minimum of 2 years' experience with CXT, Claim Check, IHealth Evicore or other Clinical Editing tools. *Required Knowledge, Skills, Abilities and Experience:* · Knowledge of NPS, FTP, PDM, Clearquest, JCLs · Knowledge of TSO Mainframe and how to copy, create, duplicate, delete, edit, download, and upload data-sets · Knowledge of creating SQL queries and executing in DB2 · Knowledge of the Healthcare Insurance industry · Decision making skills to use good judgment in critical times · Ability to manage and prioritize workload based on impacts to the customer · Ability to facilitate meetings with Customers and Vendors · Ability to translate business needs into technical requirements · Proven experience in conducting root cause analysis on technical systems · 3-5 years of experience related to software development life-cycle methodology. · 3-5 year combined experience in software development and software implementations on mainframe, mid-tier, and integrated applications. *Desired Knowledge, Skills, Abilities and Experience:* · Knowledge of Microsoft Visio. · Knowledge of UML -- Thanks & Regards Divyansh Kumar divyan...@vbeyond.com VBeyond Corporation *YM*: dsingh1324 | *Gtalk*: dsingh1.tekshap...@gmail.com -- You received this message because you are subscribed to the Google Groups "Hot List" group. To unsubscribe from this group and stop receiving emails from it, send an email to directclienteq+unsubscr...@googlegroups.com. To post to this group, send email to directclienteq@googlegroups.com. Visit this group at https://groups.google.com/group/directclienteq. For more options, visit https://groups.google.com/d/optout.
