Dear All,

If you have anyone with you for the following position, please send the
suitable resume along with Contact Details, Current Location and Pay Rate
as soon as possible.

Kindly share suitable resumes ASAP to
*mtripa...@tekshapers.com|*<mtripa...@tekshapers.com%7C>

Your earlier reply would be highly appreciated







*Title-* *Voice Engineer/ VUI Designer*

* Location-*   *West Chester**, PA*

* Duration-* *6 month* *contract*

*Interview Type- Skype *



*Job Description:*

·         Voice user interface/interaction (VUI) design for multiple IVR
applications in both DTMF and speech recognition environments.

·         Design, develop grammars, and tune complex speech recognition IVR
applications for business customers (speech science).

·         Creation of prompt scripting and oversight of prompt recording in
English and Spanish.

·         Interact directly with multiple business customers to solve
business needs through IVR based technologies and solutions.

·         Design and document call flow solutions using Visio, and work
with business stakeholders to achieve sign off.

·         Act as product owner with an agile design/development/QA team.

·         Work closely with onshore and offshore development teams to
ensure accurate development of designs / user stories.

·         Act as Technical SME with internal and external stakeholders.

*Requirements:*

·         Bachelor's Degree in related field or equivalent work experience.

·         5+ years' experience in speech VUI design field in a fast-paced,
high-pressure environment.

·         Expert knowledge of usability principles for speech
recognition-based IVR.

·         High proficiency in Visio

·         Speech Science

·         Voice User Interface/Interaction (VUI) design

·         Requirements discovery and documentation

·         Speech application tuning

·         Proven ability to conduct presales assessments (estimation of
scope / complexity)

·         Able to remember and recall. Significant organization skills and
ability to store and recall large volumes of semantic and factual
information

·         Strong communication skills to accurately represent and convey
information both in verbal and written form.

·         Ability to interact with a diverse group of internal and external
clients.



*Technical Skills:*

   - Voice User Interface/Interaction (VUI design)
   - MS Visio
   - Interactive Voice Response (IVR)
   - Dual-Tone Multi-Frequency (DTMF) or Speech Recognition
   - Agile environment

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