On 5/10/2011 1:45 AM, Tom Metro wrote:
>
> The Windows XP-style task bar that ships by default on the bottom of the
> window is a similar fail. The user spends most of the time interacting
> with the middle to the top of application windows, yet to switch
> applications the mouse has to travel to t
Hi all.
I need to create a tech support dept for a medium size non-profit. What
ticket software would you suggest?
Thanks!
--
Eric Chadbourne
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>> Would installing Linux on such a machine take away most of the advantage
>> to the touch screen? (These machines typically come bundled with things
>> like photo viewing apps and the like that are purposely designed for
>> touch screen interaction.)
>>
>> Anyone tried Linux on one of these?
> I
On Tue, May 10, 2011 at 10:00 AM, Eric Chadbourne wrote:
> Hi all.
>
> I need to create a tech support dept for a medium size non-profit. What
> ticket software would you suggest?
>
> Thanks!
> --
> Eric Chadbourne
>
>
>
>
> ___
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On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote:
> Hi all.
>
> I need to create a tech support dept for a medium size non-profit. What
> ticket software would you suggest?
The only problem I've ever encountered using RT is getting
people to use it when they've never used ticketin
On 05/10/2011 10:47 AM, Dan Ritter wrote:
> On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote:
>> Hi all.
>>
>> I need to create a tech support dept for a medium size non-profit. What
>> ticket software would you suggest?
>
> The only problem I've ever encountered using RT is gettin
On May 10, 2011, at 1:45 AM, Tom Metro wrote:
...
>> I've also never liked the Mac-style menus on the top of the screen
>> rather than in the window title bar. It strikes me as a UI decision that
>> doesn't scale well. It was fine when the Mac meant the beige toaster
>> with its 9" display, but
On Tue, May 10, 2011 at 10:47:12AM -0400, Dan Ritter wrote:
> On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote:
> > Hi all.
> >
> > I need to create a tech support dept for a medium size non-profit. What
> > ticket software would you suggest?
>
> The only problem I've ever encount
On Tue, May 10, 2011 at 12:36 PM, Derek Martin wrote:
> On Tue, May 10, 2011 at 10:47:12AM -0400, Dan Ritter wrote:
> > On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote:
> > > Hi all.
> > >
> > > I need to create a tech support dept for a medium size non-profit.
> What
> > > ticket
On 05/10/2011 11:17 AM, Jarod Wilson wrote:
> Another pro to consider: menus aren't duplicated needlessly
> across multiple instances of the same program. Part of this has
> to do with how processes are launch in, say, gnome, vs. in Mac
> OS X. Two gnome terminal windows == two different applicatio
I prefer to type in the technical details into a ticket rather than talking
to someone on the telephone and making them type it in and then having to
check it to see if it they typed what I said. Analogous to going to the
bank and making a withdrawal at the ATM rather than having the teller type
i
On May 10, 2011, at 1:41 PM, Matthew Gillen wrote:
> On 05/10/2011 11:17 AM, Jarod Wilson wrote:
>> Another pro to consider: menus aren't duplicated needlessly
>> across multiple instances of the same program. Part of this has
>> to do with how processes are launch in, say, gnome, vs. in Mac
>> OS
On 05/10/2011 06:02 PM, Randy wrote:
> At one company, I customized the help desk application so that it could be
> used by the call center to track shareholder issues.
That is cool!
- Eric C.
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Jarod Wilson wrote:
> Another pro to consider: menus aren't duplicated needlessly
> across multiple instances of the same program.
Visual duplication or resource duplication?
> Part of this has to do with how processes are launch... Two gnome
> terminal windows == two different applications, eac
Mark Dúlcey wrote:
> I can't imagine that current Linux distros would work well, as they
> have no touch screen UI. What might work would be a port of one of the
> variants of Linux designed for mobile phones (Android, or maybe even
> MeeGo if anybody is still working on that).
A tablet flavor
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