Re: Ubuntu 11.04 and Unity

2011-05-10 Thread Shirley Márquez Dúlcey
On 5/10/2011 1:45 AM, Tom Metro wrote: > > The Windows XP-style task bar that ships by default on the bottom of the > window is a similar fail. The user spends most of the time interacting > with the middle to the top of application windows, yet to switch > applications the mouse has to travel to t

help desk software

2011-05-10 Thread Eric Chadbourne
Hi all. I need to create a tech support dept for a medium size non-profit. What ticket software would you suggest? Thanks! -- Eric Chadbourne ___ Discuss mailing list Discuss@blu.org http://lists.blu.org/mailman/listinfo/discuss

Re: All-in-one touch screen computers

2011-05-10 Thread Ian Stokes-Rees
>> Would installing Linux on such a machine take away most of the advantage >> to the touch screen? (These machines typically come bundled with things >> like photo viewing apps and the like that are purposely designed for >> touch screen interaction.) >> >> Anyone tried Linux on one of these? > I

Re: help desk software

2011-05-10 Thread Matt Shields
On Tue, May 10, 2011 at 10:00 AM, Eric Chadbourne wrote: > Hi all. > > I need to create a tech support dept for a medium size non-profit. What > ticket software would you suggest? > > Thanks! > -- > Eric Chadbourne > > > > > ___ > Discuss mailing list

Re: help desk software

2011-05-10 Thread Dan Ritter
On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote: > Hi all. > > I need to create a tech support dept for a medium size non-profit. What > ticket software would you suggest? The only problem I've ever encountered using RT is getting people to use it when they've never used ticketin

Re: help desk software

2011-05-10 Thread Eric Chadbourne
On 05/10/2011 10:47 AM, Dan Ritter wrote: > On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote: >> Hi all. >> >> I need to create a tech support dept for a medium size non-profit. What >> ticket software would you suggest? > > The only problem I've ever encountered using RT is gettin

Re: Ubuntu 11.04 and Unity

2011-05-10 Thread Jarod Wilson
On May 10, 2011, at 1:45 AM, Tom Metro wrote: ... >> I've also never liked the Mac-style menus on the top of the screen >> rather than in the window title bar. It strikes me as a UI decision that >> doesn't scale well. It was fine when the Mac meant the beige toaster >> with its 9" display, but

Re: help desk software

2011-05-10 Thread Derek Martin
On Tue, May 10, 2011 at 10:47:12AM -0400, Dan Ritter wrote: > On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote: > > Hi all. > > > > I need to create a tech support dept for a medium size non-profit. What > > ticket software would you suggest? > > The only problem I've ever encount

Re: help desk software

2011-05-10 Thread Matt Shields
On Tue, May 10, 2011 at 12:36 PM, Derek Martin wrote: > On Tue, May 10, 2011 at 10:47:12AM -0400, Dan Ritter wrote: > > On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote: > > > Hi all. > > > > > > I need to create a tech support dept for a medium size non-profit. > What > > > ticket

Re: Ubuntu 11.04 and Unity

2011-05-10 Thread Matthew Gillen
On 05/10/2011 11:17 AM, Jarod Wilson wrote: > Another pro to consider: menus aren't duplicated needlessly > across multiple instances of the same program. Part of this has > to do with how processes are launch in, say, gnome, vs. in Mac > OS X. Two gnome terminal windows == two different applicatio

Re: help desk software

2011-05-10 Thread Randy
I prefer to type in the technical details into a ticket rather than talking to someone on the telephone and making them type it in and then having to check it to see if it they typed what I said. Analogous to going to the bank and making a withdrawal at the ATM rather than having the teller type i

Re: Ubuntu 11.04 and Unity

2011-05-10 Thread Jarod Wilson
On May 10, 2011, at 1:41 PM, Matthew Gillen wrote: > On 05/10/2011 11:17 AM, Jarod Wilson wrote: >> Another pro to consider: menus aren't duplicated needlessly >> across multiple instances of the same program. Part of this has >> to do with how processes are launch in, say, gnome, vs. in Mac >> OS

Re: help desk software

2011-05-10 Thread Eric Chadbourne
On 05/10/2011 06:02 PM, Randy wrote: > At one company, I customized the help desk application so that it could be > used by the call center to track shareholder issues. That is cool! - Eric C. ___ Discuss mailing list Discuss@blu.org http://lists.blu.o

Re: Ubuntu 11.04 and Unity

2011-05-10 Thread Tom Metro
Jarod Wilson wrote: > Another pro to consider: menus aren't duplicated needlessly > across multiple instances of the same program. Visual duplication or resource duplication? > Part of this has to do with how processes are launch... Two gnome > terminal windows == two different applications, eac

Re: All-in-one touch screen computers

2011-05-10 Thread Tom Metro
Mark Dúlcey wrote: > I can't imagine that current Linux distros would work well, as they > have no touch screen UI. What might work would be a port of one of the > variants of Linux designed for mobile phones (Android, or maybe even > MeeGo if anybody is still working on that). A tablet flavor