Re: [tdf-discuss] Supporting customers (ordinary users)

2010-10-21 Thread Charles Marcus
On 2010-10-20 9:20 PM, MiguelAngel wrote: > On 21/10/10 2:40, Jean Hollis Weber wrote: >> I am appalled at the level of hostility and contempt being >> expressed by a few people regarding the support of ordinary users >> -- our customers. >> >> Why are we expending so much time and energy to produ

Re: [tdf-discuss] Supporting customers (ordinary users)

2010-10-21 Thread Eduardo Moreno
El 20/10/10 19:40, Jean Hollis Weber escribió: If you don't want to expend the time and energy to support people at their own level, that's okay. Just don't get directly involved with users; do something else. --Jean In Mexico, three companies are working on updating our solutions to Libre

Re: [tdf-discuss] Supporting customers (ordinary users)

2010-10-21 Thread Harold Fuchs
"Sebastian Spaeth" wrote in message news:87tykgrn1e@sspaeth.de... On Thu, 21 Oct 2010 10:40:31 +1000, Jean Hollis Weber wrote: I am appalled at the level of hostility and contempt being expressed by a few people regarding the support of ordinary users -- our customers. While I agree th

Re: [tdf-discuss] Supporting customers (ordinary users)

2010-10-21 Thread Sebastian Spaeth
On Thu, 21 Oct 2010 10:40:31 +1000, Jean Hollis Weber wrote: > I am appalled at the level of hostility and contempt being expressed by > a few people regarding the support of ordinary users -- our customers. While I agree that organizing good user support is important, I feel that most of the dis

Re: [tdf-discuss] Supporting customers (ordinary users)

2010-10-20 Thread Jon Hamkins
On 10/20/2010 05:40 PM, Jean Hollis Weber wrote: I am appalled at the level of hostility and contempt being expressed by a few people regarding the support of ordinary users -- our customers. Why are we expending so much time and energy to produce the best office software, if we're not going to

Re: [tdf-discuss] Supporting customers (ordinary users)

2010-10-20 Thread MiguelAngel
+1 Miguel Ángel On 21/10/10 2:40, Jean Hollis Weber wrote: > I am appalled at the level of hostility and contempt being expressed by > a few people regarding the support of ordinary users -- our customers. > > Why are we expending so much time and energy to produce the best office > software, if w

Re: [tdf-discuss] Supporting customers (ordinary users)

2010-10-20 Thread centralus
erry® -Original Message- From: Jean Hollis Weber Date: Thu, 21 Oct 2010 10:40:31 To: Reply-To: discuss@documentfoundation.org Subject: [tdf-discuss] Supporting customers (ordinary users) I am appalled at the level of hostility and contempt being expressed by a few people regarding the suppo

[tdf-discuss] Supporting customers (ordinary users)

2010-10-20 Thread Jean Hollis Weber
I am appalled at the level of hostility and contempt being expressed by a few people regarding the support of ordinary users -- our customers. Why are we expending so much time and energy to produce the best office software, if we're not going to do our best to support our customers at their own l