Hi Alan
You might find the NHS Direct self help guide interesting.
http://www.nhsdirect.nhs.uk/help/index.aspx
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On 11 May 2009, at 20:48, Victor Lombardi wrote:
Hi Stephanie,
Get Satisfaction has a useful method for surfacing information -- a
dynamic search form that delivers answers as you type your question.
For example, try typing custom bag into the Timbuk2 customer support
area...
Check out Hunch: http://hunch.com
I'm not sure if it branches immediately based on answers, but I know
that it asks future questions based on past answers (perhaps a kind of
delayed branching).
It's also ridiculously addictive.
Joshua Porter, Founder
Bokardo Design
Interface design
Timely to this topic. One note..some of these Support sites are only
accessible with a customer login.
http://www.asponline.com/awards.html
The Association of Support Professionals (ASP) has announced the winners
of its twelfth annual Ten Best Web Support Sites competition, a
prestigious award
Rightmove (www.rightmove.co.uk) has applied a nice jQuery slider to
their pagination nav at the bottom of their results page.
See the UI here:
http://www.flickr.com/photos/niklazell/3512730552/
Nik
Welcome to the Interaction
An even more elegant version of a scrollable paginator can be found at
www.designyoutrust.com
The advantage of scrollable paginators is that you're free to move to any
page at any time with a tolerable amount of effort. The Flickr paginator,
for example, introduces quite a bit of complexity when
Hunch is all about that:
http://www.hunch.com/fact-sheet/
Victor
http://victorlombardi.com/
On Mon, May 11, 2009 at 10:46 AM, Alan Mazzan amaz...@mac.com wrote:
Hello,
I'm looking for some good examples of web-based logic flow that guides
a user though a series of questions that are
Hey Stephanie,
Skype and Ebay are quite easy:
http://support.skype.com/en_US
http://pages.ebay.com/help/index.html
Cannon has good product support:
http://tinyurl.com/n7fv2
Target gives a good mulitple entrance access - good information,
but not that visually appealing:
Here's two that strongly influenced my perspective on interaction design:
INTUITIVE EQUALS FAMILIAR
http://www.asktog.com/papers/raskinintuit.html
Direct Manipulation for Comprehensible, Predictable and Controllable
User Interfaces
http://citeseer.ist.psu.edu/old/shneiderman97direct.html
Victor
Prototyping for Tiny Fingers (Rettig) . . . timeless and relevant for
digital and non-digital, regardless of the technology or medium:
http://portal.acm.org/citation.cfm?id=175288
Andrew Schechterman
User Experience Architect
LinkedIn: http://www.linkedin.com/in/andrewschechterman
I'd like recommend a book I just finished: Observing the User
Experience, by Mike Kuniavsky. He works at Adaptive Path.
The book is a beginner intermediate primer on conducing focus
groups, usability testing and research.
It's quite insightful, and makes most work seem obvious. I learned
What research have you done on available products and papers on
information organization so far?
( I'm not interested in products - just academic research.) I'm
just starting so don't know what the readily-available searchable
databases are for this sort of material. My undergraduate
Thanks for all the great feedback, everyone. And, Hi, Mary--I took a
Tech Comm class with you at BCC a while ago. :)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=41773
Two that immediately came to mind for me are:
At the Heart of Interaction Design by Lauralee Alben
http://www.albenfaris.com/publications/pub_heart.shtml
Interaction Design History in a Teeny Little Nutshell by Marc Rettig
http://www.slideshare.net/mrettig/interaction-design-history
I wish Marc
I am trying to figure out ways to best display video content on
websites. Anyone seen any literature on this before?
For e.g. Opening a new tab versus Javascript pop ups
Welcome to the Interaction Design Association (IxDA)!
To post
However, when I tried Google's 10, 20, 30, 50, 100 results
preferences, it was much easier for me to scan through 10 results,
didn't require as much scrolling (which is painful to people with
repetitive stress injuries, fibromyalgia, arthritis, etc.),
Speaking as someone with RSI problems,
Check out the IxDA Local Groups page:
http://www.ixda.org/local.php
There is a group in Seoul, contact them to see what they have been doing!
For anyone else, if you don't see a group in your area, consider starting
one!
Janna
On Mon, May 11, 2009 at 8:09 PM, Deok Gun Park intui...@gmail.com
First Principles of Interaction Design, Bruce Tognazzini
http://www.asktog.com/basics/firstPrinciples.html
A Software Design Manifesto, Mitch Kapor
http://hci.stanford.edu/bds/1-kapor.html
Affordances and Design, Don Norman
http://jnd.org/dn.mss/affordances_and_design.html
Good Design
http://search.ahp.us.army.mil/search/slideshows/
I'd like to say we did a decent job with army.mil's pagination. I
would have liked the tabs to be larger, along with the clickable
area. I would have liked to color the clickable items more obviously.
I would have liked to omit the last link on the
I'm from Korea but I'm in San Diego, California!
On Tue, May 12, 2009 at 3:47 PM, Janna Hicks DeVylder ja...@devylder.comwrote:
Check out the IxDA Local Groups page:
http://www.ixda.org/local.php
There is a group in Seoul, contact them to see what they have been doing!
For anyone else, if
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