I know that USAA does a ton a great stuff with their loan app process
http://www.usaa.com. It's hard to get into the site though as you
need membership rights. If you know anyone that does I would
recommend taking a look.
Lis
http://www.elisabethhubert.com
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Hi Jeff,
Not sure if you've seen http://www.hunch.com/. Seems to be along the
lines you are talking about. Hope this helps!
Lis
http://www.elisabethhubert.com
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=47266
Some things that stand out to me and I apologize if they are out of
order.
First, I'm curious if the CEO and VP get their requirements from the
user. Meaning is anyone ask the user what updates they need to
complete their tasks. As you know it's usually a balance between
user and business needs.
You can always try Jesse James Garrett's Visual Vocabulary:
http://www.jjg.net/ia/visvocab/. I think that you would use the user
decision diamond, but maybe you can find more info/validation here.
Good luck!
Lis
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Posted from the
Hi all,
So far the feedback has been great and extra helpful! I'm liking the
show password solution myself as that seems to be a crowd favorite.
Def will help to get even more thinking going on my end. Examples and
articles are highly appreciated. If anymore thoughts/ideas come your
way feel free
Hi all,
In light of Nielsen's new article seen here:
http://www.useit.com/alertbox/passwords.html along with other user
frustration feedback, my team and I started looking at other
solutions to masking passwords on creation. Although I know the
simplest and best answer is probably not to mask the
Hi Janna,
Interesting thoughts indeed. In my work I have seen both general and
application/project-ish specific personas used. Of the two, the
application specific personas were more useful. That being said, I
was in project/delivery/tactical mode and trying to get something
through the door.
I
Hi Kim,
This is of course the most simple thing that comes to my mind, but
think about removing words that are not necessary. I know that you
just gave your example as an example, but if I'm on a site about
maps I may not need maps in the name. Things like that may help
slightly.
One concept that
Hi all,
I'm wanted to do some poking around to find reviews/user feedback on
Verizon's new capability to link up multiple accounts under one
username/id (now you have a username for landline, wireless, .net
mail etc.). Any ideas of the best places to look online for this type
of research??
Thanks
No problem. I think what you are doing is a great start. Post again if
you'd like more help :-)
Lis
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=41403
__
Hi Jennifer,
Here is my two cents... hopefully it helps. Usually a left or right
or local nav, as i've seen it, supports your global nav, not
replicates it. By having two navs that do the same thing you are just
filling that page up with noise that disrupts the user. The global nav
(which you have
I second Jakub's recommendation! Wireframes magazine has provided me
with much inspiration.
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=41022
We
Wow this is an awesome post. I think you pose some very interesting
questions. It would seem that if we can design interactions that
change peoples behaviors from hiring a camera man to taking our own
photos at home, or from only being on the internet while i'm near a
computer to using the internet
Hi Jonathan,
I'm still not sure it's the right resource for you, but the
Information Architecture Institute has a mentor program set up as
well.
http://www.iainstitute.org/en/members/mentoring/mentoring_program.php.
As for feedback on your portfolio I would say that all the hover
overs are a lit
Hello all,
I've been asking people here and there throughout the community, but
I thought I would put a note out there to everyone and see if there
were any takers.
I'm looking to come up with a list of companies that have UX teams
of some sort and that ideally in some way value these teams and t
Curious as to how long you are planning for the individual interviews.
This may determine you're follow up activity. I think the approach of
watching them in their environment and taking notes first hand is
great. You should be able to fulfill most of your goals with just
that one activity, but wit
Thanks everyone for the very helpful advice! If there are more ideas
keep 'em coming please.
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=35854
__
HI Andy,
I would def. say Scott Berkun's the Myth of Innovation is one o my
all time favorites simply because it trains your mind to think of
common day things from a different point of view. Also teaches me not
to believe everything i'm told and to dig deeper for answers. Good
luck!
Lis
http://w
I agree with Kim in the sense that as the UX expert you should be
involved throughout the entire project probably heavily up front and
heavily during QA. I also agree that you may tend to be more of a
business representative and I think this stems from the UX individual
understanding best the high
Hi Damon,
I've been involved in this type of work so much that sometimes it
makes my head spin. To echo Will's bravo and also his explanation of
the benefits which you are seeming to see yourself. I've also found
that being a part of the QA process has helped me to build closer
relationships with
Overall I think it's a really cool idea. The shelf experience was so
similar to real life that I actually tried to flip through the books
like you can in a bookstore! It did take me a couple of seconds to
figure out how to navigate around to different section and how to
zoom into sections, but over
The first thing that came to my mind was that the rollover should be
kept, but I think it will ultimately depend on your intended user
base. I'm thinking that keeping the rollover allows the user to
preview other areas while within another. So if I'm clicked in one
part and rollover another the rol
Meredith,
You are correct and I'm sorry for getting your hopes up. It really
is just a different graphic display. I was thinking more along the
lines of looks like a button acts like a dropdown with the two part
comment.
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Posted
I have actually started using a similar treatment on some work I'm
doing at my company. Our use of this button is such: below the button
is a column of check boxes relating to certain line items (similar to
an email inbox). The intended interaction is that the user checks off
one or several line it
Really interesting stuff! At least where I work I've observed this
the most when we bring customers in for usability testing. They may
be talking about an activity that is not on the agenda, but they
describe how the navigate to it and our user experience team says
"wow that's not how it's supposed
One thing I'd be sure to mention is how important it is for our
profession to "think" like others. So although the basic knowledge
is SUPER important I'd pass on how you interact and work with
non-design partners. Hope this helps!!
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I liked the demo. It didn't jump around at all and was actually
fairly elegant. However, I'm not sure that I agree that the user is
looking for more content if they scroll to the bottom of the page.
I'm assuming this is another case of "it depends". Depending on
the type of site I'm on and what typ
I've also had the "joy" of working with Sharepoint multiple times
and haven't really enjoyed it either. My first complaint is that is
doesn't work the same in different browsers (of course but hey I'm
still complaining). I can only see and do certain things if I'm
using IE which I don't normally do
Adrian I agree with you preference of working with an agile teams.
They are MUCH more open to my input and requirements, and not only
are they more open to listening, but more open to doing since they
aren't necessarily time boxed. Unfortunately I work in a company
where agile and waterfall approac
I saw this this morning as well. Very very fun stuff. He also has a
video for tracking finger movement using the wii remote:
http://www.cs.cmu.edu/~johnny/projects/wii/
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Posted from the new ixda.org
http://www.ixda.org/discuss?po
I agree Russell. Trying to "fix" a design should happen during the
conceptualization of the design. It doesn't happen through fixes to
software. Fixes to software to poorly adapt a design result in a big
ball of tape that no one can unravel.
~Lis
http://www.elisabethhubert.com/
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Thanks for all the great responses!! At first I had a difficult time
adjusting to the business side of my role probably due to past
experiences (and arguments) with the business partners on projects.
I'm learning to appreciate this new point of view because it allows
me to learn so many new things
Hi all,
I was doing some thinking after work today and I thought I'd post a
question. A few months ago I moved to the strategy user experience area of
my company after being in the user experience area that dealt mostly with
executing and expanding upon strategy. Despite doing some of the
"traditi
You guys have definitely come up with ideas that I didn't think about
before posting. Although I myself enjoy the phones with less bells and
whistles I didn't think of all the other cases :(. This certainly has
helped alot!
And I "fat-fingered" my address too (ironic)...
http://www.elisabethhubert
Is it just me or is the market for these types of phones starting to
disappear. I know that older people are looking to use these types of
phones now, but I'm assuming that the number of elderly that don't
know how to use other features (address book for example) is
decreasing over time. Any idea h
Hi all,
I'm not sure how usability works other places, but at my company we
currently run mostly functional usability testing where the user has
to complete a task. When they complete a task with minimal
effort/confusion/etc. then that is deemed a successful outing. If not
well you get the point.
I just watched the demo and overall I think this is really cool. I
love the interfaces with Flickr and esp the Forward option that lets
users stay connected at all times. The video in the IM window is also
pretty cool. As a IM user myself however I don't usually take
advantage of the calling and te
I am even more interested in this type of conversion when people are looking
for information. When do they convert from calling someone on the phone to
using an online resource (knowledge bank)?
I know that this may be combined with some of the reasons that you've
already given, but with my experi
I did see the results. Although I didn't get to go through them in more
details, I did notice that most of the people who participated were younger
and a lot of them were just starting out. I really noticed how many male
participants there were as compared to female. I knew that there would be
more
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