It sounds like a student comes to a customer-service type person and asks to have their password reset, and they are handed a print-out of the new password.
In general, I think you are right, users expect that what is printed is what is shown on the screen. That's why lots of websites have a link to a printable version, instead of a link that says "print". It's technically simple to add a printer-friendly print stylesheet, but users will avoid printing because they expect the screen version to come out. So you show them the printer-friendly version first, then have them print. One suggestion: 1. Admin clicks "Reset password" 2. The next screen says "OK, the password has been reset for John Doe. Now print the confirmation page for the user. [Button: Print user confirmation page]" 3. Admin clicks the button, admin clicks print on the print dialog, hands confirmation to the student. But more importantly, the client is handing you an interaction design spec, so it sounds like the client doesn't think of you an interaction designer, and maybe don't even know what they do. That means your options are pretty limited -- they probably think alternate designs or usability testing is a waste of time, and not acknowledge the validity of any studies you give them. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=43289 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
