[IxDA Discuss] Trends : According to google insight people are lesser and lesser interested in usability

2008-09-27 Thread chiwah liu
d in usability but there is more and more job in usability field? Or maybe google data are wrong? Or maybe I don't know how to interpret them. What are your hypotheses? Thank you all, Chiwah LIU. Welcome to the Interaction

Re: [IxDA Discuss] Analyzing usability testing notes

2008-07-01 Thread chiwah liu
2008/7/1 Erin Walsh <[EMAIL PROTECTED]>: > The most effective method we have used has been a cluster analysis with > comments on post-its. You can color code by participant to keep things in > perspective. > Hello, I though cluster analysis was only for card sorting. How do you do cluster analy

Re: [IxDA Discuss] How to make links look like links?

2008-06-12 Thread chiwah liu
Hello, Here is what I think links look like links: - A button always look like link - Underline blue letters look like link (ex : www.amazon.com) - Blue letter only could also look like link (ex : www.ebay.com) - Underlined letter only could too look like link (ex: http://www.poynter.org) Now con

Re: [IxDA Discuss] Asking questions to participants in a positive or negative way ?

2008-05-27 Thread chiwah liu
Effectively you are all right. I will try to convince the marketing department to do thinking aloud on questions (about 5-7 user I think) to validate the question. Do you also all doing one-on-one interview on users before creating a survey? And if you do, what kind of technique (or methodology) d

Re: [IxDA Discuss] Worst Login/Password/Forgot Password Process Ever?

2008-05-23 Thread chiwah liu
It doesn't sound that weird because UPA website is getting old. Now usability standards are a lot higher than few years ago. Look at Nielsen website (www.useit.com), it is also getting old, colors and contrasts strike my eyes. And there are neither boxes nor visual guidance to facilitate the scann

Re: [IxDA Discuss] Asking questions to participants in a positiveor negative way ?

2008-05-23 Thread chiwah liu
> You ought to allow users to have the opinions that they have - even if > those opinions include 'don't know' or 'don't care' (or > both). > > The answer options you offer should depend solely on the answers that your > users want to give - not upon how many users there are. > > If you don't know

Re: [IxDA Discuss] Asking questions to participants in a positiveor negative way ?

2008-05-23 Thread chiwah liu
2008/5/22 Chauncey Wilson <[EMAIL PROTECTED]>: > I would consider Dillman to be the best overall set of guidelines for > survey and questionnaire design and implementation. Dillman includes > the processing of writing cover letters, recruiting respondents, and > other issues. > > Chauncey > > Tha

Re: [IxDA Discuss] Asking questions to participants in a positiveor negative way ?

2008-05-22 Thread chiwah liu
2008/5/22 Chauncey Wilson <[EMAIL PROTECTED]>: > Sudman, S., Bradburn, N. M., & Schwarz, N. (1996). Thinking about > answers: The application of cognitive processes to survey methodology. > San Francisco, CA: Jossey-Bass. Thinking About Answers explores > cognitive issues associated with survey m

Re: [IxDA Discuss] Asking questions to participants in a positive or negative way ?

2008-05-21 Thread chiwah liu
2008/5/21 Jeff Gimzek <[EMAIL PROTECTED]>: > > We actually used a 5 point scale in our rating system (Very Dissatisfied > --> Very Satisfied ) specifically to give users a "neutral" option, and not > force them to show a bias where none exists. > > Some people really just dont care, or have facto

Re: [IxDA Discuss] Asking questions to participants in a positive or negative way ?

2008-05-20 Thread chiwah liu
2008/5/20 chiwah liu <[EMAIL PROTECTED]> I am thinking about bipolar scale. For example to ask users to rate a bipolar scale between "attractive" vs "un attractive" What do you think ? I am also thinking; would bipolar scales d

Re: [IxDA Discuss] Asking questions to participants in a positive or negative way ?

2008-05-20 Thread chiwah liu
2008/5/20 Steve Baty <[EMAIL PROTECTED]>: > Chiwah, > > It's preferable to ask the question in a neutral way > > Thank you a lot. That's exactly what I was looking for. Regards, Chiwah Welcome to the Interaction Design Association (

[IxDA Discuss] Asking questions to participants in a positive or negative way ?

2008-05-20 Thread chiwah liu
Hello, If I want to do a survey to participant about, for example, usability of a product. Is it better to formulate questions in a positive way ? "Is this product is easy to use ?" or rather in a negative way "Did you experience difficulties using this product ?" Or maybe I should ask them both,

[IxDA Discuss] User research ROI graph

2008-04-10 Thread chiwah liu
Hello, I would like to show in a very simple way how user research and usability can be usefull for business. So I am looking for any kind of recent Graph, chart or statistique about the value of User Research. The only convenient graph I have found for now is from the Nielsen Usability Report :

Re: [IxDA Discuss] Scenarios and Task in usability testing

2008-03-26 Thread chiwah liu
Hello Eva, It is effectively all the participants in one room at the same time. It allow both user testing and focus group... to minimize the cost, the time necessary to analyze the data and maximize the amount of information. Even if it is a little biaised. I call it a "Quick, cheap and dirty"

Re: [IxDA Discuss] Scenarios and Task in usability testing

2008-03-26 Thread chiwah liu
Hello Marijke, I have recently seen a Microsoft methodology for user testing, it is called RITE : Rapid Iterative Testing and Evaluation. It is like an usual test with scenarios, but they test only one user at a time. They test one user and immediatly from the finding they adapt the design. And th

Re: [IxDA Discuss] Scenarios and Task in usability testing

2008-03-26 Thread chiwah liu
> Hello, > > Thank you for your answer. I take the opportunity to ask you some > methodological aspect of scenarios > > - because we have time and budget constraints, we have group of user > (about 6-8 users) that performs together scenarios, each user have his own > computer and a facilitator give

Re: [IxDA Discuss] Scenarios and Task in usability testing

2008-03-26 Thread chiwah liu
Thank you for this answer. I have the feeling that scenarios are the key for a successful usability test, and I really would like to have all the tools to succeed my usabilities tests. I still have a lot of questions about the right way to do my scenarios and to analyze them. - - For exa

Re: [IxDA Discuss] Scenarios and Task in usability testing

2008-03-26 Thread chiwah liu
Hello, I don't have a lot of experiences about user testing, but shouldn't it be better if the finding are somewhat qualitative ? I mean, if a finding councern only one user and never happen to any other users. Would that still be usefull to take it into account ? Chiwah 2008/3/24, Marijke Rijsb

[IxDA Discuss] Scenarios and Task in usability testing

2008-03-24 Thread chiwah liu
Hi, I have seen this seminar : http://www.uie.com/events/uiconf/2007/sessions/molich/ which is talking about advanced methods in usability testing. They make a differentiation between Task and Scenario. I do not have a particular strategy to make scenarios, and scenarios and tasks are the same f