Hi Mike,
Schedule some time with anyone who ever saw or heard a user.
Marketing, support, developers, sales engineers, professional-
services, CEO... You can learn something from each one of them, and
as a side effect, it will help you position yourself in the company.
Good luck,
-- Omri
O
Mike,
Why were you unable to do interviews?
Another option aside from interviews are user site visits. They are
actually more useful than just interviews in that they provide
context and you get to really understand user behaviors just by
watching. Ethnographic studies, I believe they're called
The general rule in my book is interviewing and observing friends and
family is better than nothing.
What you describe is a scenario of what I like to refer to as "How
right do you want it?" with regards to your persona development.
Think of the answer to that question as a spectrum, where using
to:[EMAIL PROTECTED] On Behalf Of
Mike Sorvillo
Sent: Friday, February 15, 2008 12:14 PM
To: IxDA Discuss
Subject: [IxDA Discuss] Behaviors without interviews
Hi everyone,
I just joined this discussion group a few weeks ago and I've been
reading them non-stop :) I just started a position an
On Feb 15, 2008, at 12:14 PM, Mike Sorvillo wrote:
> Are there any other ideas of how I can learn about behaviors without
> interviews?
1. Web log traffic analysis will tell you how they move around, but
not why.
2. Look at any of the support forums or forums periods. Hang out.
Lurk. This
Hi everyone,
I just joined this discussion group a few weeks ago and I've been
reading them non-stop :) I just started a position and I'm beginning
to do a re-design of a desktop application. I was assigned with the
task of redesigning the user interface, but the application as a whole
is kinda of
