Hi again,
I forgot to mention one more resource: there is a book from SAP about
designing business apps via their xApps composite application
framework, which is co-edited by Karen Holtzblatt and introduces a
contextual design approach for processes.
Designing Composite Applications
by Jörg
Hi!
be sure to have a look at this article from IBM / Rational:
Integrate business modeling and interaction design
http://www.ibm.com/developerworks/library/ws-soa-busmodeling/
They combine SOA-related BA methods with IxD methods to re-model
business processes - it's maybe not the answer to
HI Mark,
Contextual inquiry is a very powerful tool for getting to the heart
of customer usage as well as for taking the temp of the market. I
have used it with field workers, customer service personnel as well
as with sales staff. There is a tremendous amount of tacit knowledge
in those
Holtzblatt's Rapid Contextual Design process is basically a clarified
definition of most processes; but especially in the context of
software.
We are thinking of doing contextual inquiry to understand the
decision process customers go through
If I understand correctly, you want to apply her
