thanks for all the messages/links. the resounding impression i get is
that general metrics cannot be accurately applied. the intangible
benefits which flow into the business from enriching the culture,
providing KM tools to for example; reduce duplication of work and
retain core skills, need a degr
Neil, with respect to testimonials on business impact, the Neilsen
Norman reports suggested by Angel's earlier post is a good start.
With respect to quantitative ROI of community features, however, I
would be surprised if there is any decent numbers out there that you
could apply to your own enviro
http://www.nngroup.com/reports/intranet/design/
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When HP redesigned the @HP portal a couple of years ago, I remember
seeing detailed ROI case studies about it. There were significant
social network enhancements of their portal, so you might find
something relevant on that topic. A condensed case study is provided
by HP: h40110.www4.hp.com/soluzio
I am currently working on proposals for the redesign / development of
an intranet for an organisation with upward of 2000 employees.
Having conducted user research, interview, surveys... I have a pretty
clear idea about the things that the employees are using day to day,
where problems exist and t
