Hi,
This is Saurabh Jangid from Technology Resource Group Inc.
You can reach me at 408-709-1760 ext 984.
kindly share your Updated Resume At sjan...@tresourceinc.com
*Title : Avaya Call Center Engineer*
*Location : Providence, RI*
*Duration : 6+ Month*
*GC and Citizen*
*Requirements & Responsibilities: *
- 11+ Years plus in contact center telephony, with predominant focus on
Avaya contact center technlogies.
- In-depth familiarization with he following areas is required
- Aura Communication Manager, AES, S87XX, CMS Supervisor, Modular
Messaging, ATT Routlet, ATT Business Direct.
- AES Server maintenance and troubleshooting relating to connectivity
to PBX and other equipment including Verint, CTI and ICM
- Knowledge of ICM where it relates to call routing and PBX / CMS
connectivity
- VOIP
- Support of CLANs, Medpro boards Accountabilities:
- Respond to user trouble tickets related to call center within service
levels.
- Assist business lines in determining the most effective use of call
center routing; build new routing plans and support implementation of new
related initiatives through IMACD process.
- Build Toll Free number routing plans and terminations in ATT RouteIt
application as well as manage call control routing of Toll Free numbers
across enterprise through ATT Business Direct.
- Build, test and support of Call Center Disaster Recovery plans
- Provide support to all IP phones, IP softphones and vpn phones
- Manage installation and maintenance of Avaya ACD hardware and
software.
- Coordination/monitoring of vendor maintenance requests and activities.
- Maintain user profiles for CMS Supervisor as well as provide training
and support to CMS Supervisor users.
- Coach junior and standard Telecom analysts
- Perform VAL manager backups of all announcements, record and export
announcements when requested.
- Work with communications carriers and technicians to resolve carrier
problems.
- Provide high level technical support for Analysts as needed
- Daily health checks on all call center related systems ; monthly
backups to CMS and verification of scheduled archiving jobs.
- Fully document call routing, messaging and project plans.
THANK YOU,
Saurabh Jangid
Technical Recruiter
*Technology Resource Group Inc.*
3736 Hills-dale Court Santa Clara, CA 95051
Office: 408-709-1760 , Ext: 984 | Fax: 408-884-2409
Email: sjan...@tresourceinc.com | Web: www.tech-resource.com
Gtalk: trg.saurabh | YIM : saurabh4jangid
