D*ear All,*
*Please find the below requirement and send me the suitable profiles. Thanks!!* *Please send me your profiles to rgu...@empyra.com <rgu...@empyra.com> * *Title: **Avaya CMS Data Analyst* *Location: **Charlotte, NC * *6+ Months* *Technical Skills:* 3 + years' hands on experience designing and supporting call recording and Avaya CMS Systems 2+ years with Avaya CMS Supervisor, experience with Avaya Terminal Emulator a plus. Proficient with MS Excel, including formulas and pivot tables. Extensive work experience, possibly in multiple functions. Work does not usually require established procedures. Works independently. Mentors others. Acts as a resource for others. Coordinates others' activities. *Primary Responsibilities:* ? Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management ? Prepare and maintain reports, dashboards and monthly packages. ? Gain familiarity with analysis and ensure consistent methodologies are followed to maintain quality ? Support the preparation of ad hoc analysis that enables strong understanding of the business ? Provide training on report, dashboard and package development to team members and management as needed Thank you, Raj Lead - IT Recruiter Desk: 330 286 0387 rgu...@empyra.com
