*Dear All,*
*Please find the below requirement and send me the suitable profiles. Thanks!!* *Please send me your profiles to rgu...@empyra.com <rgu...@empyra.com> * *Title: **Business Analyst with ITIL Experience* *Location – **Pittsburgh, PA, Cleveland, OH or Overland Park, KS.* *6+ Months* The manager needs a Problem Management Consultant to join client Technology organization. The candidate will be a member of a team of Problem Consultants, each dedicated to driving measurable results from client ITIL based Problem Management process. The candidate will apply their considerable analytical skills to uncover technology problems. Then, working with representatives from across the organization, he/she will lead them in the identification of the problem's causes and drive the application of targeted corrective actions. The resource will present progress reports and final outcomes of these efforts in a professional manner in both written and verbal form. Required skills: Need exceptional ITIL Problem Management skills (data analysis, project management, influencing, etc...) Manage Risks Customer Service Technical troubleshooting experience Typical day to day: Resource will be analyzing data, locating trends, making executive level presentations based on findings. Thank you, Raj Lead - IT Recruiter Desk: 330 286 0387 rgu...@empyra.com
