*HI ,*
Hope you are doing good..! This is Prashant Kumar from Technology Resource Group Inc. I am reaching you out for the below role. Please go through the description and let me know your available consultant. *Please share resumes at prashant.ku...@tresourceinc.com <prashant.ku...@tresourceinc.com>.* *Title: Tech Support Engineers – L2* *Location: Bellevue, WA* *Duration: 6 months+* *Interview mode: Phone/Skype* *Skills Required * • More than 3 years prior experience into L2 support. • Strong Analytical and problem solving skills. • Excellent Verbal and written communication Skills • Basic knowledge on Java / JEE stack mainly related to Spring, Hibernate and webservices. • Person with past experience from Travel domain will be desirable. *Detailed JD / Responsibility * • Able to use salesforce for daily case tracking and management. • Able to analyze the logs for primary investigation and also able to read the splunk logs for detailed investigations. • Able to communicate effectively directly to the clients on the issues which involves directors and CXOs. Need to be very clear and crisp. • Able to monitor from application monitoring tools like Splunk, cyclotron and should raise the alerts accordingly and also manage and lead the P0, P1 incidents Thanks & Regards *Prashant Kumar* Technical Recruiter 3736 Hills-Dale Court, Santa Clara, CA 95051 Direct: 408-709-1760 x 871 www.tech-resource.com <https://www.linkedin.com/company/technology-resource-group-inc-> <https://twitter.com/TechResourceInc>
