Hi Partners,
Please share profile at *naseer.ah...@nityo.com <naseer.ah...@nityo.com>* *SFDC (Sales Force) Architect* *Los Angeles, CA.* * Experience - minimum 10 years* *Skill * Sales Force (SFDC) architecture (Call Center Implementation and implementation expertise 2+ years of Call Center / contact center and Healthcare experience *Project:* Architect and design a Sales force application for a Call Center (Service Cloud) from scratch. *The CRM will have to:* - Integrate with the LA Care Phone system to help identify callers (Cisco) - Store Contact, Case and Activity information related to all calls - Perform Case management - Integrate with internal and external data sources (web services, batch integration) - Provide state mandated reporting
