*Please be sure to provide the following, otherwise your candidate will NOT be submitted: *
· *Write up of the candidate (Why he/she is perfect for the requirement), * · *Full legal name, current location, contact number, * · *Availability, and Rate* · *Current Visa Status* · *All candidates must be able to do in-person interview if requested by the client at their cost.* Following are the details of the opportunity: *Duration: 7+months* *Location: San Francisco, CA * *Rate: Do not exceed $50/hr* *Job Classification: Business Systems Consultant* *We have an immediate need for an Online Product Services Manager* *JOB DESCRIPTION* The Product Service Manger (PSM) works with respective business proponents and third party vendor contacts in the execution of established service level agreements and established escalation procedures to ensure 7x24 availability to online customers. Furthermore, the PSM facilitates problem resolution discussions as negative trends or system performance degradation develops. The PSM will engage technical resources including Production Support Group system engineers, development resources, appropriate Middleware groups, and Technology Information Group resources to resolve online and batch-related issues. *Roles & Responsibilities* *1. Manage the availability of products* · Track outages focusing on isolation of the root cause. · Facilitate outage calls to expedite and drive resolution · Attend Issue Analysis meeting to ensure that system outages are properly addressed and actual customer impact is identified and reported · Follow-up on action items resulting from the Issue Analysis Conduct business and technical meetings. · Engage technical teams to address any system issues · May participate in maintenance changes including writing a game plan · May review game plan with technical resources to ensure all steps have been captured · May secure resources, coordinate, and lead game plan installation as necessary *2. Identify trends and problems as they relate to customer experience and system performance of the product platform.* · Review problem tickets, on-call and event logs, and other reports and tools including General Nelson, OVO alarms, EACO logs to identify existing or potential system problems. · Coordinate problem resolution with appropriate production support groups or development teams *3. Reports* · Weekly written resolution recap of all problem tickets relating to the product platform and associated products is required · Event summaries of major events happening between weekly recaps is required · Monthly, quarterly, and annual recap reports and presentations are required *4. Participation* · Participate in the product release meetings to ensure changes to escalation documents, General Nelson tests, or Service Level agreements are documented to ensure continued 7x24 support post-implementation · Updates escalation documents, General Nelson test, and SLA agreements as necessary. · Review business requirements documents, technical specifications document, system diagrams, contracts, and other pertinent documents for familiarization. · Develop new escalation documents detailing escalation path and contact information as required · Participate in product implementations as required *Minimum Qualifications* · 4 year degree and 5-7 years of related industry experience · 1+years of experience with General Nelson, Tea leaf, Linborg, OVO, Transmon and Netcool. · Excellent verbal and written communication skills Must be an expert in the MS Office Suite of products Excellent troubleshooting skills Must be business relationship savvy! · Strong initiative and follow through Platform and Skill Set Expertise: Analysis Skills : Business Analysis Thanks & Regards Vadivel Direct-510-943-4444 Confab Systems, Inc [EMAIL PROTECTED] yahoo-vadivel_recruiter www.confabsystems.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Embedded_C++_VC++" group. To post to this group, send email to Embedded_C_VC@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.co.in/group/Embedded_C_VC?hl=en -~----------~----~----~----~------~----~------~--~---
