Re: [Evergreen-general] Hold Notices Once per Day?

[Josh Stompro via Evergreen-general]

We limit SMS and Phone hold pickup notices to only send out one a day, but
it isn't at a certain time.  We send them out within 20-30 minutes of the
last item for that patron being put on the holdshelf.  With email hold
pickup notices, we don't try to limit the number per day, but we do wait to
send any until the last item checked in has been on the holdshelf for a
certain period of time.  If it takes an hour to check in the delivery and
do the pull list, then that usually avoids multiple emails for one patron.
If it takes 2 hours then the customer might yet still get two emails.

We have sites that are only open 2 hours at a stretch, so we also want to
make sure those customers get notified soon enough that they can make it in
that day to pick up their items.  So we try to balance batching up and
quick notification.

This is done with pre-processing sql that runs before the action trigger
runner is executed.  All pending events for one user get updated so they
all have the most recent events run time.  That ensures they all get sent
at the same time, and delays the sending if a new item was just checked
in.  And for SMS and Phone, if there is a completed event within a certain
time frame, then the run time gets pushed to the next day to skip sending
out more notices that day.

Josh

On Mon, Apr 15, 2024 at 9:42 AM Gina Monti via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hi All,
>
> Are there any libraries/consortia that are sending hold notices via email
> once per day?  We received a request from one library to do this to help
> consolidate staff effort in gathering the holds together.  Are there any
> unintended side effects from having them sent once per day besides
> potential frustration from the patrons?
>
> Let me know!
>
> --
> Gina Monti (she/her)
> Evergreen Systems Manager
> Bibliomation, Inc.
> (203) 577-4070 ext. 109
> English, American Sign Language
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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[Evergreen-general] Hold Notices Once per Day?

[Gina Monti via Evergreen-general]

Hi All,

Are there any libraries/consortia that are sending hold notices via email
once per day?  We received a request from one library to do this to help
consolidate staff effort in gathering the holds together.  Are there any
unintended side effects from having them sent once per day besides
potential frustration from the patrons?

Let me know!

-- 
Gina Monti (she/her)
Evergreen Systems Manager
Bibliomation, Inc.
(203) 577-4070 ext. 109
English, American Sign Language
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[Evergreen-general] 2024 EG Conference Begins Next Week!

[Gina Monti via Evergreen-general]

Hi All,

This is a reminder that the 2024 International Online Evergreen Conference
is in one week with the preconference beginning Monday, April 22, regular
conference dates Tuesday, April 23 and Wednesday, April 24, and the
Hackfest held on Thursday, April 25.

Please review our Pheedloop guide for attendees.

Click here for our conference website that includes the schedule, sponsors,
and more!


If you would like to still register:
Click here for preconference.

Click here for conference.


And finally, Hackfest is free, but we are asking for an informal
registration as a head count.

Click here to register for Hackfest.


Click here for the Hackfest schedule and Zoom links.


Thank you all so much for making each and every conference possible.
Please email me off list if you have a question.  Thank you!

-- 
Gina Monti (she/her)
Evergreen Systems Manager
Bibliomation, Inc.
(203) 577-4070 ext. 109
English, American Sign Language
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