*Client – *Accenture

*Position* - Application Support Engineer/ End user Support

*Duration* – 3 months +

*Bill rate*: $ 35



*Job Description:*

This position is Onsite

*Location*: Prescott, AR 71857, resource must be local - CLIENT PAY
TRAVEL/EXPENSE: No

*Education*: Business information technology, information technology, and
computer science



- Must be a US citizen or have a valid visa/WP



- INDUSTRY EXP: Experience needed, direct end user interaction is involved

MUST HAVE:

End User Support Services including but not limited to



• Desktop / Laptop(Local & Remote)

• Desktop Phones

• Printers, Fax & Scanner

• Video Camera

• Desktop and Laptop peripherals.

• Active Directory

• Network (Coordination, with Vendors and other FSBP IT Teams, small scale
jobs)

• Server (Coordination, with Vendors and other FSBP IT Teams, small scale
jobs)

• Cabling (Coordination, with Vendors and other FSBP IT Teams, small scale
jobs)

• Router (Coordination, with Vendors and other FSBP IT Teams, small scale
jobs)

• Switch (Coordination, with Vendors and other FSBP IT Teams, small scale
jobs)

• UPS / Battery Back-Up (Coordination, with Vendors and other FSBP IT
Teams, small scale jobs)

• Video Conferencing (Coordination, with Vendors and other FSBP IT Teams,
small scale jobs)

• WiFi Connection (Coordination, with Vendors and other FSBP IT Teams,
small scale jobs)

• VoIP (Coordination, with Vendors and other FSBP IT Teams, small scale
jobs)



*NICE TO HAVE:*

   - Excellent listening and questioning skills
   - Strong problem solving skills
   - Customer focus
   - Ability to prioritize workload
   - Team Player



*JOB DESCRIPTION:*

   - Technology Troubleshooting - Site End User Support
   - Users ~200
   - Hardware support (laptop & Desktops)
   - Software support (new software, troubleshoot and help users)
   - Knowledge in Windows operating systems, Networking, desktop
   servicesOffer technical support to company staff and troubleshoot IT
   related problems

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