Hi Partner,

Please send resume to ma...@genuineitllc.com



*Title : Genesys Engineer*

*Location : Houston, TX*

*Duration :1+ year-long contract*



They are doing a call center implementation at Waste Management



*Job Description*

The Genesys Engineer designs, develops and implements technology solutions
related to Call Center technology. Understanding for large enterprise level
Call Center solutions.

ü  *Certified Genesys Version 8*

ü  Genesys Infrastructure interaction with Avaya Platform

ü  Genesys Framework Manage and maintenance platform

ü  Genesys T-Server Manage and maintenance platform

ü  Genesys GVP Manage and maintenance platform

ü  Genesys Interaction Work Space Manage and maintenance platform

ü  Maintain, Upgrade, and break fix all areas of the Genesys Platform

ü  Program IVR and manager all aspects of the IVR Call tree and prompts

ü  Nice Work Flow Management Manage and maintenance platform

ü  Nice Recording Manage and maintenance platform

ü  Nice Quality Monitoring Manage and maintenance platform

Troubleshooting skills of all aspects of the Call Center Solution.
Capability of taking conceptual request to operational solutions.





---

*With Warm Regards *

*Madhu Roy*

GenuineIT LLC *Certified Women Owned Business*

Making IT Happen…

Ph: 832 539 3475

Fax: 281-605-5969

*E-Mail* :ma...@genuineitllc.com

*Gmail *: *nandimadhu74 , madhu.genuineitllc*

*YM      *: madhu_recruiter



Looking ahead to work with you for better Business prospects



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