All,
We currently have a DL for customer service/technical support, and
some (important) folks would like to set up an autoresponder for the
address.
We are running Exchange 2010, and transitioning from Outlook 2010 to 2013.
I've pointed out that you can't put up an autoresponder on a DL, and
th
The best thing you could do, if able, would be to get a ticketing system
that "checks" the inbox of a designated account and generate tickets based
on email sitting in there, then it will auto-reply to those messages
explaining a ticket was created and generate an ID for the user.
Footprints and Tr
)
HARRISON COLLEGE
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of ccollins9
Sent: Wednesday, November 5, 2014 1:39 PM
To: exchange
Subject: Re: [Exchange] Autoresponder for Customer Service
The best thing you could do, if able, would be to get a ticket
)
>
> 317.447.6014 (fax)
>
> HARRISON COLLEGE
>
>
>
> *From:* listsad...@lists.myitforum.com [mailto:
> listsad...@lists.myitforum.com] *On Behalf Of *ccollins9
> *Sent:* Wednesday, November 5, 2014 1:39 PM
> *To:* exchange
> *Subject:* Re: [Exchange] Autoresponder for Custome
s.
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of ccollins9
Sent: Wednesday, November 5, 2014 1:39 PM
To: exchange
Subject: Re: [Exchange] Autoresponder for Customer Service
The best thing you could do, if able, would be to get a ticketing system that
"
Oh, wait...
OoO only responds once per customer during the period while it's
configured. We'd have to turn if off and on again on a regular basis
(daily, weekly), and that's not going to work...
Kurt
On Wed, Nov 5, 2014 at 10:38 AM, ccollins9 wrote:
> The best thing you could do, if able, would
...@lists.myitforum.com] On
Behalf Of Kurt Buff
Sent: Wednesday, November 5, 2014 1:58 PM
To: exchange@lists.myitforum.com
Subject: Re: [Exchange] Autoresponder for Customer Service
Solar Winds?
I'll take a look at that.
Kurt
On Wed, Nov 5, 2014 at 10:44 AM, Damien Solodow
wrote:
> A
Agreed on the need for a ticketing system.
However, while we have a CRM with a ticketing system, it's quite
outdated, and doesn't integrate with Exchange, AFAICT, and there's
already huge debate regarding what we're moving to next. It'll be
worth putting this on the table as a possible requirement
On Behalf Of ccollins9
> Sent: Wednesday, November 5, 2014 1:39 PM
> To: exchange
> Subject: Re: [Exchange] Autoresponder for Customer Service
>
>
>
> The best thing you could do, if able, would be to get a ticketing system
> that "checks" the inbox of a designated
stsad...@lists.myitforum.com] On
Behalf Of Kurt Buff
Sent: Wednesday, November 05, 2014 1:58 PM
To: exchange@lists.myitforum.com
Subject: Re: [Exchange] Autoresponder for Customer Service
Solar Winds?
I'll take a look at that.
Kurt
On Wed, Nov 5, 2014 at 10:44 AM, Damien Solodow
wrote:
&
But can't you just create a server side rule instead of an OoO ?
Rule
For all messages , reply with "bla bla bla"
> Date: Wed, 5 Nov 2014 11:02:17 -0800
> Subject: Re: [Exchange] Autoresponder for Customer Service
> From: kurt.b...@gmail.com
> To: exchange@
] Autoresponder for Customer Service
But can't you just create a server side rule instead of an OoO ?
Rule
For all messages , reply with "bla bla bla"
> Date: Wed, 5 Nov 2014 11:02:17 -0800
> Subject: Re: [Exchange] Autoresponder for Customer Service
> From: kurt.b...@
t;
>
> *From:* listsad...@lists.myitforum.com [mailto:
> listsad...@lists.myitforum.com] *On Behalf Of *J- P
> *Sent:* Wednesday, November 5, 2014 3:18 PM
> *To:* exchange@lists.myitforum.com
> *Subject:* RE: [Exchange] Autoresponder for Customer Service
>
>
>
> But can't you ju
hat you want from it.
Freddy
-Original Message-
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of Cain, Steven
Sent: Thursday, 6 November 2014 5:15 AM
To: exchange@lists.myitforum.com
Subject: RE: [Exchange] Autoresponder for Customer Service
Sola
bject: Re: [Exchange] Autoresponder for Customer Service
Actually, there is a way to create the rule in Outlook AND not have to leave
Outlook running. In Outlook, create a new rule and choose "have server reply
using a specific message". Then you can close Outlook and be fine. I just
even using it.
Again, it all depends on what you want from it.
Freddy
-Original Message-
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of Cain, Steven
Sent: Thursday, 6 November 2014 5:15 AM
To: exchange@lists.myitforum.com
Subject: RE: [Exch
or maybe it's sunspots. :-P
-Original Message-
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of Freddy Grande
Sent: Wednesday, November 05, 2014 5:37 PM
To: exchange@lists.myitforum.com
Subject: RE: [Exchange] Autoresponder for Customer Servi
ehalf Of J- P
>> Sent: Wednesday, November 5, 2014 3:18 PM
>> To: exchange@lists.myitforum.com
>> Subject: RE: [Exchange] Autoresponder for Customer Service
>>
>>
>>
>> But can't you just create a server side rule instead of an OoO ?
>>
>> Rule
f a rule is client side only.. You could do it a Transport Rule
>> with a bounce message.
>>
>>
>>
>> From: listsad...@lists.myitforum.com
>> [mailto:listsad...@lists.myitforum.com] On Behalf Of J- P
>> Sent: Wednesday, November 5, 2014 3:18 PM
>> To:
uld do it a Transport
>>> Rule
>>> with a bounce message.
>>>
>>>
>>>
>>> From: listsad...@lists.myitforum.com
>>> [mailto:listsad...@lists.myitforum.com] On Behalf Of J- P
>>> Sent: Wednesday, November 5, 2014 3:18
a rule is client side only.. You could do it a Transport
> Rule
> >> with a bounce message.
> >>
> >>
> >>
> >> From: listsad...@lists.myitforum.com
> >> [mailto:listsad...@lists.myitforum.com ]
> On Behalf Of J- P
> >> Sent: Wedn
service account, create
>> > the
>> > rule, then close it.
>> >
>> >
>> >
>> >
>> > On Wed, Nov 5, 2014 at 3:22 PM, Kennedy, Jim
>> >
>> > wrote:
>> >>
>> >> That type of a rule is clien
[mailto:listsad...@lists.myitforum.com] On
Behalf Of Kurt Buff
Sent: Monday, November 10, 2014 5:18 PM
To: exchange@lists.myitforum.com
Subject: Re: [Exchange] Autoresponder for Customer Service
Yes, the second option is smarter.
Kurt
On Sun, Nov 9, 2014 at 5:34 PM, ccollins9 wrote:
> There are two ways
ists.myitforum.com] On Behalf Of Kurt Buff
> Sent: Monday, November 10, 2014 5:18 PM
> To: exchange@lists.myitforum.com
> Subject: Re: [Exchange] Autoresponder for Customer Service
>
> Yes, the second option is smarter.
>
> Kurt
>
> On Sun, Nov 9, 2014 at 5:34 PM, ccollins9
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