Hi Dana Yup - the Deleted Items folder is just that, a folder where items go if a user has not HARD deleted an item.
When you talk about "Recover Deleted Items" (the icon on the toolbar) this is looking in the Dumpster of the mailbox, which is controlled by the database flag "RetainDeletedItemsFor" parameter, I think. If you take a PST export of the mailbox, you'll see a Recoverable Items folder. Anything from the Dumpster should be in there. You'll also see folders called Versions and Purges, but I'm not sure what they're for. Hope this helps a bit. Richard ________________________________ From: bounce-9579332-8066...@lyris.sunbelt-software.com [bounce-9579332-8066...@lyris.sunbelt-software.com] on behalf of xyz [x...@minneapolis.edu] Sent: 02 February 2013 00:10 To: MS-Exchange Admin Issues Subject: Exchange 2010 - recover deleted items ICON Greetings, EXCHANGE 2010 SP2 UR3 Outlook 2010 clients Deleted Items folder has 30 day retention tag Inbox 270 day retention tag I have a user that reported earlier this week that all mail prior to 1/1/13 is now missing from INBOX. Met with user and verified this appears to be the case. Looked in DELETED ITEMS and hoping to see a lots of emails in there going back some time, but only a couple of recent items found that the user had deleted recently Check all I could think of with filters, searching for older emails and found nothing. Switched user outlook to ONLINE mode just to be certain it was not a CACHE issue, with same result. Even if the user had accidently deleted all emails prior to 1/1/13 a couple of days ago, I would expect to see them in DELETED ITEMS. So I am stumped at this point. After meeting with user, I started wondering if “recover deleted items” ICON might help, but will meet with user next week. I am trying to understand the difference between simply having the user recover deleted items from the DELETED ITEMS folder vs. using the “recover deleted items” ICON and how this works. Normally, we just tell the user to go to DELETED ITEMS and recover from there (30 days back). I looked at several articles searching GOOGLE, but still not clear on the difference or why we would tell a user to use “recover deleted items” ICON instead of just recovering from DELETED ITEMS folder. My best guess is that if the user “forced” deletion in the DELETED ITEMS (no evidence at this point this is what happened) – then “recover deleted items” ICON would be the next step? FYI, we don’t do mailbox restores unless critical – and this is not a critical situation. Just hoping for some ideas on what may have happened and anything I missed searching for the deleted mail. Thanks for your help. Dana --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
