Re: filmscanners: Nikon Service - in Australia

2001-07-20 Thread Rob Geraghty
"Julian Robinson" <[EMAIL PROTECTED]> wrote: > I rang them and complained bitterly, but the level of their insight and > dedication of the "first line" help desk is not sufficient to match the > nature of the problem. (IN Australia Nikon is sold and serviced by Maxwell > Photo Optics who don't re

Re: filmscanners: Nikon Service - in Australia

2001-07-20 Thread Lynn Allen
Julian wrote: >He actually said "if you send it back, we'll just send it back to you the same". He also said "I don't know the details of how it was checked, and you can't talk to the service people directly, you have to talk to me and I am only a support person" as well as "It is within manufac

filmscanners: Nikon Service - in Australia

2001-07-19 Thread Julian Robinson
I have reported on this list about the poor focus of my LS2000. I sent it back for warranty repair and today after 4 weeks I got it back - - - without trying to encourage Art any more in his campaign, what I got back is enough to drive me into a rage. First, the thing arrived with one of the