Re: [Flexradio] Ticket

2014-11-05 Thread Dave Movius
My recent help ticket was acknowledged nearly within minutes after the open of normal business hours this last Monday. > On Nov 5, 2014, at 1:29 PM, Tim Ellison, W4TME wrote: > > Bill, > > We try to acknowledge all newly entered HelpDesk tickets withing 4 business > hours of submission, bu

Re: [Flexradio] Ticket

2014-11-05 Thread Tim Ellison, W4TME
Bill, We try to acknowledge all newly entered HelpDesk tickets withing 4 business hours of submission, but on days when the support load is high, it may take up to 8 business hours. I just looked at our HelpDesk ticket queue and I do not see any open tickets from you. There were two tickets

[Flexradio] Ticket

2014-11-05 Thread Bill and Sue
Hi all, Anyone know how long it takes to get a ticket for help Thanks Bill ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz To opt out of the Reflector: http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz