Font and color in xrefs: strange problem

2008-01-11 Thread Steve Rickaby
FrameMaker 7.0, structured, Mac OS X 10.4.11 I am seeing a strange problem that I cannot recall having encountered before. Xrefs are picking up font and/or color information from the xref target - or somewhere - rather than from the underlying text. If I manually zap them with 'default para

Re: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Bodvar Bjorgvinsson
Emily, THIS is the group to turn to in or before such woes! ;-) You don't give much info about your problem with 7.1, but many of us have had these internal errors. Usually thet are caused by some setting not being the right one. So, what is the version of your Acrobat/Distiller? And a little

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Emily Berk
Hi FrameUsers: I don't know why I thought this list was no more. I'm glad that it is. Please help me with my FrameMaker 7.1 (yes, I know it's old; I am too and it's all the company I work for is willing to use and I need to be able to generate this one little PDF sometime within the next

utility for relinking references

2008-01-11 Thread Wim Hooghwinkel - iDTP
Yet another question. My client has decided to clean up and re-organize the folders with illustrations, including file renaming. This results in broken links from FrameMaker. We have a list that 'links' the old location+name to the new location+name. There used to be a tool that can be used

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Kelly McDaniel
Matter of fact, I think that will help with the next half dozen issues reported here...think I'll try it myself. -Original Message- From: [EMAIL PROTECTED] [mailto:framers- [EMAIL PROTECTED] On Behalf Of Kelly McDaniel Sent: Friday, January 11, 2008 9:25 AM To: Emily Berk;

RE: utility for relinking references

2008-01-11 Thread Kelly McDaniel
Sounds like IXGen. -Original Message- From: [EMAIL PROTECTED] [mailto:framers- [EMAIL PROTECTED] On Behalf Of Wim Hooghwinkel - iDTP Sent: Thursday, January 10, 2008 8:57 AM To: framers@lists.frameusers.com Subject: utility for relinking references Yet another question. My

FrameMaker and Canto Cumulus

2008-01-11 Thread Wim Hooghwinkel - iDTP
Hi all, My client might start using Canto Cumulus for illustration management. Does anyone have any experience with linking (for importing graphics) FrameMaker and Canto Cumulus? I'm thinking of creating a special Canto Cumulus menu for selecting and importing graphics, while using the

[no subject]

2008-01-11 Thread gregoryd
Framers, We just upgraded to new Dell PCs and FM 8.0p266 All updates are applied Running WinXP w/2GB RAM dual core I am using the SetPrint plug-in and have modified only one line in maker.ini: ClipboardFormatsPriorities=TEXT, UNICODE TEXT, FILE, OLE 2, EMF, META, DIB, BMP, MIFW, MIF, RTF The

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Flato, Gillian
Emily, Take a deep, cleansing, breath. Now, tell us the following: 1. What happens right before you get the internal error? 2. What 3rd-party plugins do you have for Frame? 3. What kind of system are you using Frame on? 4. How did you generate your PDF a. Save as PDF b. Print

add tab stop in a cross-reference

2008-01-11 Thread obair81
Is it possible to put a tab stop in a cross-reference? For example, I want my $paratext, page $pagenumDefault ΒΆ Font x-ref to have a tab stop (and leader) in front of the word page. This is not my formatting preference, but a request from someone who uses our docs a great deal to train

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Dov Isaacs
Emily, On behalf of Adobe, let me apologize for the runaround that you got from Adobe's Tech Support. As soon as I am done with this response, I will be forwarding your post on to our customer support escalation team. I don't know whether we do or don't still officially support FrameMaker 7.1 (I

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Flato, Gillian
Emily, Did you try printing to a .ps file and then opening Acrobat Distiller and distilling the .ps file into a PDF? -Gillian -Original Message- From: Emily Berk [mailto:[EMAIL PROTECTED] Sent: Friday, January 11, 2008 9:46 AM To: Flato, Gillian; framers@lists.frameusers.com Subject:

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Kelly McDaniel
Sorry, they live and die by call metrics. Anyone have any suggestions? Long lunch, two margaritas, quiet weekend, hot bath, big cup of cocoa. -Original Message- From: [EMAIL PROTECTED] [mailto:framers- [EMAIL PROTECTED] On Behalf Of Emily Berk Sent: Thursday, January 10, 2008 6:29

Re: add tab stop in a cross-reference

2008-01-11 Thread obair81
Thanks to Bill and Grant for their comments. I was able to make this work by adding a new tab stop with a leader in the bulleted paragraph format in which the link resides, and by adding a /t tab stop in the x-ref itself. I did not think that tweaking the bulleted paragraph format itself would

Re: add tab stop in a cross-reference

2008-01-11 Thread Bill Swallow
Since char formats can be used anywhere in the document, getting a set distance will be difficult. But sure, you can add a slash-t (\t) in there, but it's a tab and not a tab stop declaration. I do this. Of course I limit this xref format's use to it being the only entry in a paragraph, which has

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Dov Isaacs
Delete file C:\Windows\FNTCACHE.DAT with all applications closed and no printing going. Then immediately reboot! - Dov -Original Message- From: Emily Berk [mailto:[EMAIL PROTECTED] Sent: Friday, January 11, 2008 12:22 PM To: Dov Isaacs; framers@lists.frameusers.com Subject:

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Dov Isaacs
Well, what we do know is that the problem is NOT Acrobat or Distiller or the PostScript driver or any of their interactions with FrameMaker. Looks like an genuine, internal FrameMaker bug! - Dov -Original Message- From: Emily Berk [mailto:[EMAIL PROTECTED] Sent: Friday,

Some answers: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Diane Gaskill
Hi Emily, Eeek, what a horrible story. Doesn't bode well for Adobe support, does it? Personally, when I have a question, I never ask support. I post the question here. I think there are about 5000 - 6000 Frame users on this list, many of whom I have talked with for at least 10 years and some of

Font and color in xrefs: strange problem

2008-01-11 Thread Steve Rickaby
FrameMaker 7.0, structured, Mac OS X 10.4.11 I am seeing a strange problem that I cannot recall having encountered before. Xrefs are picking up font and/or color information from the xref target - or somewhere - rather than from the underlying text. If I manually zap them with 'default para

No subject

2008-01-11 Thread grego...@att.net
Framers, We just upgraded to new Dell PCs and FM 8.0p266 All updates are applied Running WinXP w/2GB RAM dual core I am using the SetPrint plug-in and have modified only one line in maker.ini: ClipboardFormatsPriorities=TEXT, UNICODE TEXT, FILE, OLE 2, EMF, META, DIB, BMP, MIFW, MIF, RTF The

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Kelly McDaniel
Sorry, they live and die by call metrics. >>> Anyone have any suggestions? Long lunch, two margaritas, quiet weekend, hot bath, big cup of cocoa. > -Original Message- > From: framers-bounces at lists.frameusers.com [mailto:framers- > bounces at lists.frameusers.com] On Behalf Of Emily

utility for relinking references

2008-01-11 Thread Kelly McDaniel
Sounds like IXGen. > -Original Message- > From: framers-bounces at lists.frameusers.com [mailto:framers- > bounces at lists.frameusers.com] On Behalf Of Wim Hooghwinkel - iDTP > Sent: Thursday, January 10, 2008 8:57 AM > To: framers at lists.frameusers.com > Subject: utility for relinking

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Kelly McDaniel
Matter of fact, I think that will help with the next half dozen issues reported here...think I'll try it myself. > -Original Message- > From: framers-bounces at lists.frameusers.com [mailto:framers- > bounces at lists.frameusers.com] On Behalf Of Kelly McDaniel > Sent: Friday, January 11,

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Bodvar Bjorgvinsson
Emily, THIS is the group to turn to in or before such woes! ;-) You don't give much info about your problem with 7.1, but many of us have had these internal errors. Usually thet are caused by some setting not being the right one. So, what is the version of your Acrobat/Distiller? And a little

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Flato, Gillian
Emily, Take a deep, cleansing, breath. Now, tell us the following: 1. What happens right before you get the internal error? 2. What 3rd-party plugins do you have for Frame? 3. What kind of system are you using Frame on? 4. How did you generate your PDF a. Save as PDF b. Print

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Flato, Gillian
Emily, Did you try printing to a .ps file and then opening Acrobat Distiller and distilling the .ps file into a PDF? -Gillian -Original Message- From: Emily Berk [mailto:em...@armadillosoft.com] Sent: Friday, January 11, 2008 9:46 AM To: Flato, Gillian; framers at

add tab stop in a cross-reference

2008-01-11 Thread obai...@comcast.net
Is it possible to put a tab stop in a cross-reference? For example, I want my <$paratext>, page <$pagenum> x-ref to have a tab stop (and leader) in front of the word "page". This is not my formatting preference, but a request from someone who uses our docs a great deal to train others.

add tab stop in a cross-reference

2008-01-11 Thread Bill Swallow
Since char formats can be used anywhere in the document, getting a set distance will be difficult. But sure, you can add a slash-t ("\t") in there, but it's a tab and not a tab stop declaration. I do this. Of course I limit this xref format's use to it being the only entry in a paragraph, which

Some answers: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Diane Gaskill
Hi Emily, Eeek, what a horrible story. Doesn't bode well for Adobe support, does it? Personally, when I have a question, I never ask support. I post the question here. I think there are about 5000 - 6000 Frame users on this list, many of whom I have talked with for at least 10 years and some of

add tab stop in a cross-reference

2008-01-11 Thread obai...@comcast.net
Thanks to Bill and Grant for their comments. I was able to make this work by adding a new tab stop with a leader in the bulleted paragraph format in which the link resides, and by adding a /t tab stop in the x-ref itself. I did not think that tweaking the bulleted paragraph format itself would

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Dov Isaacs
Emily, On behalf of Adobe, let me apologize for the runaround that you got from Adobe's Tech Support. As soon as I am done with this response, I will be forwarding your post on to our customer support escalation team. I don't know whether we do or don't still "officially" support FrameMaker 7.1

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Dov Isaacs
Delete file C:\Windows\FNTCACHE.DAT with all applications closed and no printing going. Then immediately reboot! - Dov > -Original Message- > From: Emily Berk [mailto:emily at armadillosoft.com] > Sent: Friday, January 11, 2008 12:22 PM > To: Dov Isaacs; framers at

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Dov Isaacs
Well, what we do know is that the problem is NOT Acrobat or Distiller or the PostScript driver or any of their interactions with FrameMaker. Looks like an genuine, internal FrameMaker bug! - Dov > -Original Message- > From: Emily Berk [mailto:emily at armadillosoft.com] > Sent:

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Emily Berk
Gee, everyone is recommending breathing as a good first step. Maybe we ought to write a self-help book about all the benefits. Seriously, all the supportive responses have been very calming! OK. Here are my details: 11 System configuration 1. I am using Frame 7.1. I installed the p116

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Emily Berk
I tried, Gillian, but FrameMaker crashes in the middle of the print to ps so there is no .ps file to distill. At 09:56 AM 1/11/2008 -0800, Flato, Gillian wrote: >Emily, > >Did you try printing to a .ps file and then opening Acrobat Distiller >and distilling the .ps file into a PDF? > > >-Gillian

Some answers: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Emily Berk
Hey, Diane: Thanks for being in touch. Please see my answers embedded below. At 11:04 AM 1/11/2008, Diane Gaskill wrote: >... > >Exactly how are you creating the PDF file? Are you printing to PS and >distilling, using Save As PDF, or what? I started by printing to PS. But after I'd gotten

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Emily Berk
Thanks so much, Dov. I guess I had turned myself into a developer a few years back and dropped my membership to the Frameusers list. I should have tried it first, before picking up the phone. How do I delete the Windows system font cache? -- Emily At 11:52 AM 1/11/2008, Dov Isaacs wrote:

Table Footnote question

2008-01-11 Thread Tammy Van Boening
I have a table that spans more than two pages. I need to insert Footnotes into this table. I have scoured FM's OLH and can't find the answer to this question. When I insert footnotes on page 1 of 4 of the table, the footnotes are numbered based on the column on the page. For example, if I place a

Table Footnote question

2008-01-11 Thread Tammy Van Boening
Ok, so, scrap the last statement - it's because of the fact that the footnotes are numbered based on the column on the page. On the first page of the table, the first footnote is placed in Col 3, the second, third, and fourth are placed in Col 4 and they are fine. The footnote on the SECOND page

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Emily Berk
I see a file with this name in c:\windows\system32. I'll delete it and let you know. -- Emily At 12:34 PM 1/11/2008, Dov Isaacs wrote: >Delete file C:\Windows\FNTCACHE.DAT with all applications >closed and no printing going. Then immediately reboot! > >- Dov > >> -Original

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Emily Berk
I deleted this file from the Windows/system32 directory, downed the laptop, and then rebooted. When I ran FM, and tried to print to Adobe PDF, I got the same Internal Error message, which occurred at 0% complete. So, I started deleting chapters from the beginning of the book and then saved

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-11 Thread Emily Berk
Well, I'm glad to have been of help to Adobe QA. At 01:35 PM 1/11/2008, Dov Isaacs wrote: >Well, what we do know is that the problem is NOT Acrobat >or Distiller or the PostScript driver or any of their >interactions with FrameMaker. Looks like an genuine, internal >FrameMaker bug! > >-