Motivating end users to read the user manual

2009-05-22 Thread Mike Wickham
> Wheildon's book is rather narrowly addressed to advertisers who > typically need to get a reader's attention in the split second they flip > the pages of a magazine. I don't think it's valid to extrapolate his > conclusions to book length technical documents. (And to read some of > the comments

Re: Motivating end users to read the user manual

2009-05-22 Thread Mike Wickham
> Wheildon's book is rather narrowly addressed to advertisers who > typically need to get a reader's attention in the split second they flip > the pages of a magazine. I don't think it's valid to extrapolate his > conclusions to book length technical documents. (And to read some of > the comments

Motivating end users to read the user manual

2009-05-21 Thread Stuart Rogers
Mike Wickham wrote: >> When making diagrams and inserting pictures, I would suggest using some >> colors. Colors >> definitely add to the visual appeal. A colorful manual is definitely going >> to catch the user >> attention. What say? > > Color type, though, (example: color headlines) can have

Motivating end users to read the user manual

2009-05-21 Thread Mike Wickham
> When making diagrams and inserting pictures, I would suggest using some > colors. Colors > definitely add to the visual appeal. A colorful manual is definitely going > to catch the user > attention. What say? Color type, though, (example: color headlines) can have a severely negative effect o

Re: Motivating end users to read the user manual

2009-05-21 Thread Stuart Rogers
Mike Wickham wrote: >> When making diagrams and inserting pictures, I would suggest using some >> colors. Colors >> definitely add to the visual appeal. A colorful manual is definitely going >> to catch the user >> attention. What say? > > Color type, though, (example: color headlines) can have

Re: Motivating end users to read the user manual

2009-05-21 Thread Mike Wickham
> When making diagrams and inserting pictures, I would suggest using some > colors. Colors > definitely add to the visual appeal. A colorful manual is definitely going > to catch the user > attention. What say? Color type, though, (example: color headlines) can have a severely negative effect o

Motivating end users to read the user manual

2009-05-21 Thread Kelly McDaniel
Callahan Subject: Re: Motivating end users to read the user manual Hi Cal, When making diagrams and inserting pictures, I would suggest using some colors.?Colors definitely add to the visual appeal. A colorful manual is?definitely going to catch the user attention. What say

RE: Motivating end users to read the user manual

2009-05-21 Thread Sharon Burton
@lists.frameusers.com Cc: Cal Callahan Subject: Re: Motivating end users to read the user manual Hi Cal, When making diagrams and inserting pictures, I would suggest using some colors. Colors definitely add to the visual appeal. A colorful manual is definitely going to catch the user attention. What say

Motivating end users to read the user manual

2009-05-21 Thread Sharon Burton
lists.frameusers.com Cc: Cal Callahan Subject: Re: Motivating end users to read the user manual Hi Cal, When making diagrams and inserting pictures, I would suggest using some colors.?Colors definitely add to the visual appeal. A colorful manual is?definitely going to catch the user attention

RE: Motivating end users to read the user manual

2009-05-21 Thread Kelly McDaniel
Callahan Subject: Re: Motivating end users to read the user manual Hi Cal, When making diagrams and inserting pictures, I would suggest using some colors. Colors definitely add to the visual appeal. A colorful manual is definitely going to catch the user attention. What say

Re: Motivating end users to read the user manual

2009-05-21 Thread Neeraj Jain
types of interviews Regards, N. Jain http://www.neerajjain8.com     From: Cal Callahan To: framers@lists.frameusers.com Sent: Thursday, May 21, 2009 6:26:05 AM Subject: Re: Motivating end users to read the user manual I like Sharon's advice (ask the

Motivating end users to read the user manual

2009-05-21 Thread Neeraj Jain
types of interviews Regards, N. Jain http://www.neerajjain8.com ? ? From: Cal Callahan To: framers at lists.frameusers.com Sent: Thursday, May 21, 2009 6:26:05 AM Subject: Re: Motivating end users to read the user manual I like Sharon's advice (ask the

RE: Motivating end users to read the user manual

2009-05-21 Thread Sharon Burton
s-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Cal Callahan Sent: Wednesday, May 20, 2009 5:56 PM To: framers@lists.frameusers.com Subject: Re: Motivating end users to read the user manual I like Sharon's advice (ask the user directly). But I haven'

Motivating end users to read the user manual

2009-05-21 Thread Sharon Burton
s-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Cal Callahan Sent: Wednesday, May 20, 2009 5:56 PM To: framers at lists.frameusers.com Subject: Re: Motivating end users to read the user manual I like Sharon's advice (ask the user directly). But I

Re: Motivating end users to read the user manual

2009-05-21 Thread Cal Callahan
I like Sharon's advice (ask the user directly). But I haven't seen anyone mention context-sensitive help or conditional text. I hope the lengthy paragraphs in your query are not representative of your manuals--that would certainly turn off users. A couple of guidelines: KISS--keep it simple, sir

Motivating end users to read the user manual

2009-05-20 Thread Cal Callahan
I like Sharon's advice (ask the user directly). But I haven't seen anyone mention context-sensitive help or conditional text. I hope the lengthy paragraphs in your query are not representative of your manuals--that would certainly turn off users. A couple of guidelines: KISS--keep it simple, sir

Motivating end users to read the user manual

2009-05-19 Thread Shmuel Wolfson
gt; Thanks once again to each one of you. > > Warm Regards, > > Garnier > > > -Original Message- > From: Nancy Allison [mailto:maker at verizon.net] > Sent: Monday, May 18, 2009 7:11 PM > To: garnier_framescript at yahoo.co.in > Subject: Re: Motivating end us

Motivating end users to read the user manual

2009-05-19 Thread Bodvar Bjorgvinsson
head of the Engineers >> should pressurize them to do their homework before visiting the customers >> for training or use the material during their free time to understand the >> module and also provide feedback for further improvement. Looks like I am >> asking for the impossible as this ne

Re: Motivating end users to read the user manual

2009-05-19 Thread Jeremy H. Griffith
On Tue, 19 May 2009 13:34:31 +, Bodvar Bjorgvinsson wrote: >Agree with Shmuel. This is common in "higher" technical documentation, >called Revision Highlights or Highlights of Changes or similar. >Sometimes sent as a transmittal letter accompanying the distributed >manual, and sometimes more

Motivating end users to read the user manual

2009-05-19 Thread Jeremy H. Griffith
On Tue, 19 May 2009 13:34:31 +, Bodvar Bjorgvinsson wrote: >Agree with Shmuel. This is common in "higher" technical documentation, >called Revision Highlights or Highlights of Changes or similar. >Sometimes sent as a transmittal letter accompanying the distributed >manual, and sometimes more

Re: Motivating end users to read the user manual

2009-05-19 Thread Bodvar Bjorgvinsson
head of the Engineers >> should pressurize them to do their homework before visiting the customers >> for training or use the material during their free time to understand the >> module and also provide feedback for further improvement. Looks like I am >> asking for the impossible as this

Re: Motivating end users to read the user manual

2009-05-19 Thread Shmuel Wolfson
gt; Thanks once again to each one of you. > > Warm Regards, > > Garnier > > > -Original Message- > From: Nancy Allison [mailto:ma...@verizon.net] > Sent: Monday, May 18, 2009 7:11 PM > To: garnier_framescr...@yahoo.co.in > Subject: Re: Motivating end users t

Motivating end users to read the user manual

2009-05-18 Thread Shmuel Wolfson
The fact is that people don't like to read. Exhaustive training material is "exhaustive" to read. If there are specific "do"s and "don't"s that are *not* intuitive, make a short 1-3 page list, print it on color paper, and put it in the box with the product. That they might read. -- Regards, S

Motivating end users to read the user manual

2009-05-18 Thread John Sgammato
ay 18, 2009 10:22 AM To: 'Shmuel Wolfson'; 'Garnier Garnier'; 'Framers' Subject: RE: Motivating end users to read the user manual Have you considered sitting with the users and asking them what the issues are and why they don't like the materials? Don't

RE: Motivating end users to read the user manual

2009-05-18 Thread Lea Rush
alf Of Sharon Burton Sent: Monday, May 18, 2009 7:22 AM To: 'Shmuel Wolfson'; 'Garnier Garnier'; 'Framers' Subject: RE: Motivating end users to read the user manual Have you considered sitting with the users and asking them what the issues are and why they don&#

Motivating end users to read the user manual

2009-05-18 Thread Lea Rush
alf Of Sharon Burton Sent: Monday, May 18, 2009 7:22 AM To: 'Shmuel Wolfson'; 'Garnier Garnier'; 'Framers' Subject: RE: Motivating end users to read the user manual Have you considered sitting with the users and asking them what the issues are and why they don&#

Motivating end users to read the user manual

2009-05-18 Thread Nancy Allison

RE: Motivating end users to read the user manual

2009-05-18 Thread John Sgammato
ay 18, 2009 10:22 AM To: 'Shmuel Wolfson'; 'Garnier Garnier'; 'Framers' Subject: RE: Motivating end users to read the user manual Have you considered sitting with the users and asking them what the issues are and why they don't like the materials? Don't defend wh

RE: Motivating end users to read the user manual

2009-05-18 Thread Sharon Burton
frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Shmuel Wolfson Sent: Monday, May 18, 2009 6:47 AM To: Garnier Garnier; Framers Subject: Re: Motivating end users to read the user manual The fact is that people don't like to read. Exhaustive training material is

Motivating end users to read the user manual

2009-05-18 Thread Sharon Burton
s-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Shmuel Wolfson Sent: Monday, May 18, 2009 6:47 AM To: Garnier Garnier; Framers Subject: Re: Motivating end users to read the user manual The fact is that people don't like to read. Exhaustive training material is

Re: Motivating end users to read the user manual

2009-05-18 Thread Shmuel Wolfson
The fact is that people don't like to read. Exhaustive training material is "exhaustive" to read. If there are specific "do"s and "don't"s that are *not* intuitive, make a short 1-3 page list, print it on color paper, and put it in the box with the product. That they might read. -- Regards, S

Re: Motivating end users to read the user manual

2009-05-18 Thread Nancy Allison
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Motivating end users to read the user manual

2009-05-17 Thread Garnier Garnier
Hi listers, I would like some feedback on this issue which I am sure most of us face. Please write to me directly as most of the time the mails form forums bounces and I do not receive them. Not sure about the reason. I put in a lot of effort to create an exhaustive training material. It incl

Motivating end users to read the user manual

2009-05-12 Thread Garnier Garnier
Hi listers, I would like some feedback on this issue which I am sure most of us face. Please write to me directly as most of the time the mails form forums bounces and I do not receive them. Not sure about the reason. I put in a lot of effort to create an exhaustive training material. It incl