Hi all, As I mentioned before, every time I started up FrameMaker it would crash. I have an update on my situation. Unfortunately, its not good news. I ended up reformatting my computer and never isolated the cause of the problem definitively. I am not sure if this was a sui generis incident that I was just unlucky enough to encounter or whether the new adobe update was the culprit. Can anyone who has installed the update let me know if you experienced any problems? I'll eventually have to consider installing that update again and I want to be on my guard. So in a nutshell here's what happened.
1. I system restored my computer to yesterday when everything was working fine. Didn't fix anything. 2. I performed a check disk scan. That didn't do anything either. 3. Then, I realize that my mcafee antivirus software was acting really oddly. There was some sort of corruption in the files. Now its possible, though I am not sure how, that whatever was wrong with mcafee was causing the crashing in FrameMaker while leaving every other program on my computer alone. 4. After several hours with internal tech support, I somewhat fixed the mcafee problems though the issue was never truly resolved. 5. I completely uninstalled and reinstalled FrameMaker and Acrobat. I made sure that ALL the patches were removed from FrameMaker before I uninstalled it. That still didn't fix the problem. And since Adobe technical support is a hell I would not wish on anyone AND i don't have a customer support contract because my company will not purchase one, I realized I was stuck. I talked to my IT guy and he agreed that we should reformat. So I am not sure who to blame. Mcafee is perhaps one of the most awful software products I have ever encountered in my life. I find it quite believable that some mcafee update broke FrameMaker. On the other hand, it is very suspicious that this issue occurred right after that adobe update, especially since my framemaker install has been stable for an entire year. I'll let everyone know what happens after I get my system back up and running. Oui, what a day :( Sincerely, Joseph Lorenzini _______________________________________________ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
