On 7/20/05, Matt Juszczak <[EMAIL PROTECTED]> wrote:
> While I'm here, anyone know something that can integrate with LDAP to
> pull customer info? Of course the tickets would be stored in MySQL,
> etc but a way to search for customers, etc. via ldap would be awesome
http://www.otrs.org
>
> P
Matt Juszczak wrote:
While I'm here, anyone know something that can integrate with LDAP to
pull customer info? Of course the tickets would be stored in MySQL,
etc but a way to search for customers, etc. via ldap would be awesome
Philip Hallstrom wrote:
Never used it, but RT always seems
Please bottom post next time.
Philip Hallstrom wrote:
Never used it, but RT always seems to get good praise...
http://www.bestpractical.com/rt/
On Thu, 21 Jul 2005, Cezar Fistik wrote:
Dear group,
Sorry for OT, but I'm sure someone in this group can help me. I'm
looking for an open source
On Wednesday 20 July 2005 06:11 pm, Cezar Fistik wrote:
> Dear group,
>
> Sorry for OT, but I'm sure someone in this group can help me. I'm
> looking for an open source helpdesk/call tracking application for use
> in an ISP customer support dept. We need something that will allow us
> to register a
While I'm here, anyone know something that can integrate with LDAP to
pull customer info? Of course the tickets would be stored in MySQL,
etc but a way to search for customers, etc. via ldap would be awesome
Philip Hallstrom wrote:
Never used it, but RT always seems to get good praise...
On 7/20/05, Cezar Fistik <[EMAIL PROTECTED]> wrote:
> Dear group,
>
> Sorry for OT, but I'm sure someone in this group can help me. I'm
> looking for an open source helpdesk/call tracking application for use
> in an ISP customer support dept. We need something that will allow us
> to register all
Never used it, but RT always seems to get good praise...
http://www.bestpractical.com/rt/
On Thu, 21 Jul 2005, Cezar Fistik wrote:
Dear group,
Sorry for OT, but I'm sure someone in this group can help me. I'm
looking for an open source helpdesk/call tracking application for use
in an ISP cust
Dear group,
Sorry for OT, but I'm sure someone in this group can help me. I'm
looking for an open source helpdesk/call tracking application for use
in an ISP customer support dept. We need something that will allow us
to register all incomming calls, to assign tasks to different
admnis/engineers a
