(redirecting back to the list)
I've not used specialized bug tracking software before, so I'm not sure
what kind of bug tracking specific features they might offer, but RT is,
as the name suggests, just a generic request tracking system, and I
don't see why it couldn't also be used for bug
RT is wonderful, it does an excellent job managing information and
emails, and is very customizable. If you want it to display something
it normally wouldn't, you can query it's MySQL db yourself to generate
the reports/stats you're interested in, or even modify it's main page to
display
Hi,
I'm looking for a software that we can use for
trouble ticketing system. We are using Open Ticket
Request System(OTRS) before but my superiors, told me
that I can search for another better software for this
purpose. Can you suggest me some of the trouble
ticketing systems you have used
My favorite one is Kayako eSupport - www.kayako.com
Another popular one is Cerberus HelpDesk - www.cerberusweb.com
On Wed, 23 Feb 2005 01:16:15 -0800 (PST), Mark Jayson Alvarez
[EMAIL PROTECTED] wrote:
Hi,
I'm looking for a software that we can use for
trouble ticketing system. We are using
On Feb 23, 2005, at 3:16 AM, Mark Jayson Alvarez wrote:
Hi,
I'm looking for a software that we can use for
trouble ticketing system. We are using Open Ticket
Request System(OTRS) before but my superiors, told me
that I can search for another better software for this
purpose. Can you suggest me
