I have an application where I would like to route both calls and other requests through the same queue to the same agents, for example the same agent might take a call and then right after that take a chat. But, the chat server we use is separate from our phone system.
What I would like to do is basically route some text, i.e. "new chat chat_id_goes_here" through to the agent. Is this possible with FreeSwitch? The idea being the soft-phone would receive this text and we would write code to catch this message do the appropriate action on our CRM. Thanks!
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