Hi Larry,
Yes, you can really wonder. I have made notes, I have the exact time for the call etc. and I really want to send a complaint to Apple. Have no idea where to send it to though, and to who there I should address it. I mean, if I had trusted her, I most likely would have given up this computer, I would have had to sell it again. I could have lost a lot of money on the whole thing. Now I have a keyboard on the way, they mailed me and said they had received it and sent it on to me with the airport express base...
We are all humans, and I do not have any problems with a person making an error, if they just are a bit humble. When you tell them in a nice way that you know for a fact that what she is saying is incorrect, that you have checked this before and that you already got an offer for one from a different company - and she still will not give in or at least check the issue over again.... That is when I got really annoyed and I told her that I was really unhappy with the level of the service she was giving, that I thought it was really poor...
She deserves to get a clear message from her superiors that this is not good enough, and I would not mind a written reply to a complaint... :)
Aase :)
Anyway, maybe contacting Apple would be a better idea (Maybe they had a dead iBook to pull one from)?. I not only didn`t get any help there, the lady flat out gave me incorrect information. She told me that it was not possible to change the keyboard, and no way would she listen to me. When I asked her "What if a person`s keyboard breaks?", she told me that if that was the case, the person would have to buy a new computer.
Sometimes one wonders how some people retain their jobs...
Larry
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