Hi People,

Once again I apologise for keeping a thread open on this company, but I
feel I need to keep the list updated so I am not being seen as slurring
the company.

I have finally managed to speak to Dave at Wegner Media, as Bruce
Johnson pointed out, I had been given the international dialing code for
Columbia the country, not Columbia the city in SC.  Once I got through
to Dave, he even rang me back so that I wasn't paying for the call -
which I thought was very nice of him!

Dave informed me that the reason for the delay was due to the way the
DVD/CDRW Combo drives are assembled.  They order the drives from one
company, the interface to the Pismo from another, and the drive bezel
from another.  They are currently waiting for an order of the drive
bezels so hey can complete, then ship my order.

He offered to ship the items they had in stock, and said he would send
out the drive bezel when it does come in stock, however I would prefer
to have a no unit, rather than a half complete unit, so instead he
agreed to ship out to me the Pismo 1Gb RAM kit and replacement rubber
feet (hopefully before the end of today), and then he will ship the
DVD/CDRW drive when its finally complete.

He also stated that they should have an automated emailing system that
informs me of any delays in my order, and that it looks like its not
working.

Basically, I feel a better about dealing with the company now that I
have spoken to them, and I will wait for the deliveries and chase the
DVD/CDRW drive up towards the end of the month.

I have the impression that if I had purchased goods in stock, my
experience of Wegner Media would have been quick and without troubles,
however a combination of goods being out of stock, and a broken mail
system gave me reason for concern.

I would like to thank people on this list for the help and advice given
to bring this closer to a conclusion.

Thanks,

Andrew McCall.



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