Re: apple support (prev. messages)

2002-11-20 Thread Justin
well thats a bit more comforting..now if i could just get the time to call them...maybe this weekend i'll re-install OS10 and see what happens with it, just to make sure its truly hardware...i mean, i dont know any driver issues that would make the display freak out like that... but... On

Re: apple support (prev. messages)

2002-11-19 Thread Jim Freeman
I had this problem with my Dad's dual USB iBook. His was out of warranty and we had to pay Apple to fix it. Jim On Monday, November 18, 2002, at 02:32 PM, Justin wrote: well, i must have jinxed myself. when people were talking about how great apple's support is, i jokingly mentioned heh,

Re: apple support (prev. messages)

2002-11-19 Thread Justin
ack, thats unfortunate. few hundered bucks? mine still has warranty (purchased april of this year, so im good until next april) however the phone support period is over, so they want to rake me for 50 bucks, then refund it when they confirm what i told them (that its not software, its

Re: apple support (prev. messages)

2002-11-19 Thread Jeremy Derr
On Tuesday, November 19, 2002, at 12:46 PM, Justin wrote: ack, thats unfortunate. few hundered bucks? mine still has warranty (purchased april of this year, so im good until next april) however the phone support period is over, so they want to rake me for 50 bucks, then refund it when

Re: apple support (prev. messages)

2002-11-19 Thread Jim Freeman
$299.95 to be exact. My experience is that if you tell them it's a hardware problem (with conviction), they will talk to you on the phone for free. On the other hand, my father's experience has taught me that AppleCare can be a good deal. I think this is especially true with the 500 mhz iBook,

Re: apple support (prev. messages)

2002-11-19 Thread Justin
I have all intentions of getting applecare...just a matter of whenthey said they will refund the 50 bucks, but i just dont want to have to pay them, send it to them, then get refunded by them...seems like a pretty useless step in my opinion. im going to try to tell them blatantly that the

Re: apple support (prev. messages)

2002-11-19 Thread Jim
Justin, If you're still in your 1-year warranty period, and intend to eventually buy AppleCare, then by all means DO buy the AppleCare AS SOON AS POSSIBLE. Because, your original warranty gives you only 90 days of phone support, and a year of hardware coverage. Buying AppleCare not only

Re: apple support (prev. messages)

2002-11-19 Thread Jeremy Derr
On Tuesday, November 19, 2002, at 02:01 PM, Justin wrote: I have all intentions of getting applecare...just a matter of whenthey said they will refund the 50 bucks, but i just dont want to have to pay them, send it to them, then get refunded by them...seems like a pretty useless step in